Coconut Bay
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Coconut Bay
Coconut Bay is Thunder Bay's exclusive Arctic Spas dealer including their premier line of spas and saunas. We also carry several other name-brands including Trilogy, SuperPools, Kafko, Canada Billiard, and more. We'll help you at every step, from researching and choosing the right products to full installation, parts and accessories, and maintenance.

We also offer free filter cleaning for your spa or pool filters - just drop them off at our showroom. Coconut Bay Spas will help you build your Life of Leisure with hundreds of indoor and outdoor recreational products including the latest In-ground and Above-Ground pools, Hot Tubs and Spas, Saunas, Billiards and Pool Tables and Games.
Services
Chances are, you'll find it at Coconut Bay Spas. Thanks to our customers, Coconut Bay is the leading destination for leisure products in Thunder Bay with name brands like Arctic Spas, Trilogy Pools, Splash SuperPools, Goldline Controls, Canada Billiard, and more. In fact, Coconut Bay has the largest indoor showroom in the city!
Coconut Bay Spas is located on Sixteenth Ave, near the northeast corner of Memorial Ave. and the Harbour Expressway. Coconut Bay Spas carries only the best names in leisure products including Arctic Spas, Viking Pools, Splash SuperPools, Canada Billiard, Saunacore, Theramist, and others. Visit our showroom today, or contact us.
We've installed - and helped maintain - hundreds of pools in Thunder Bay and area. From giving you tips to designing your backyard hideaway and choosing the right pool for you to planning excavation and construction and more, Coconut Bay is that expert advisor you need. After all, you will be spending many an enjoyable hour next to your pool, so you want to ensure you get the details just right.
Coconut Bay Spas features the Splash SuperPool above-ground pool - it's in a class in its own. The pool lining is a durable, heavily reinforced membrane composed of a polyester-woven core with exceptional puncture-resistant and tear-resistant strength. The galvanized, power-coated steel support is built to withstand all weathers - in fact, there is documented proof of at least one SuperPool surviving a hurricane.
That's why at Coconut Bay, we're introducing giant inflatable ride-ons that are adult size! Great for family fun, a cruise for two, or sipping on your favourite beverage on a weekend afternoon. All feature quick-fill valves and are crafted from durable, heavy duty vinyl. These ride-ons are perfect for the pool, for camp, or for wherever your vacation takes you!
Reviews (11)
Amanda Collins
Amanda Collins
Jul 09, 2021
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I found the first initial person who was serving us to be very helpful than a second person came along and interfered and seemed quite rude afterward. We had gone home to take pictures and more description of the part and when we came back the same rude person wasn’t willing to even look for the part. Got the feeling he wanted to rush us out of the store. Ignorant and rude buddy,
Joey Catanzaro
Joey Catanzaro
Mar 29, 2021
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Considering we are in this whole Covid-19 time, the service was great! Having to navigate all the new measures while still trying to maintain sales makes it more difficult for many reasons but they were still able to give great customer service! :) I was able to purchase multiple items as a gift for someone and the sales team really did help make the best possible decision. Only reason for not a perfect 5 stars (wish I could pick 4.5...) is because I wish they had a little more to select from in store...ordering under their conditions/restrictions is not really practical unless you do not care
Adam Durbin
Adam Durbin
Aug 20, 2020
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Always very friendly and helpful. Whenever there has been a problem they are on it right away. Excellent customer service, highly recommend!!
Margaret Simpson
Margaret Simpson
Jul 27, 2020
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Coconut Bay Spas and Pools is the best place in town. Excellent customer service....super knowledgeable. Family owned....and brilliant staff. My go to place for anything to do with my pool.
Joe Czaczkowski
Joe Czaczkowski
Dec 17, 2019
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I just bought my second Arctic Spa from Coconut Bay. I have been very pleased with them. The service I have received over the years has been efficient and timely.
Jim (owner) is very knowledgeable about the products he sells and he goes out of his way to give great service.
Michelle (owner) is pleasant and helpful with questions and providing information to make the hot tub experience extra special.
Silas (worker) is very knowledgeable and helpful. He makes you feel welcome and never lets you leave the store until all your questions have been answered.
I highly recommend Coconut Bay for the
James N. Sheri
James N. Sheri
May 04, 2019
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I’ve been going to Coconut 🌴 Bay for years. Excellent customer service. Along with very friendly knowledgeable staff. If your looking for quality hot 🥵 tubs and quality service. I highly recommend this group of people. Yours truly James Brown 😎🍺 5 stars ⭐️
Wendy Woodgate
Wendy Woodgate
Sep 25, 2018
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They offer great service. I email them on Sunday of a long weekend with a concern and got back to me in less than an hour. 😃
Olivia Dorrance
Olivia Dorrance
Jul 27, 2018
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Saved me $150 service call by helping me troubleshoot the problem with the GFI over the phone! Earned my loyalty!!!
Donna Aho
Donna Aho
Jul 15, 2018
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My son bought a liner for his pool $500. Didn’t fit and because he took it out of the box. He tried to return it the same day. They wouldn’t take it back. $500 is a lot of money for a family to throw away. Shame on you coconut bay. In thunderbay
Thomas Skoropad
Thomas Skoropad
Oct 16, 2017
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Great sales and service. These folks know their Spas. And... they sell the best Spa made. 2 thumbs up. 👍👍
John Stieh
John Stieh
Aug 28, 2017
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Very disappointed. We special ordered a hot tub and it came in without a $1500 filtration system. Even though it was clearly on the order they wouldn't make good on it so we finally settled for a $500 alternative but when they came and installed it they put in a $150 filter. Very disappointed.