We provide onsite computer and network technical support to companies in Ottawa. Onsite, or on the phone, our IT support specialists will get your networks and computers working. Firewall Technical is an Ottawa IT company with fifteen years of experience in IT services. Our specialists will help you in a friendly and reliable manner.
We always call back, and won't leave problems unresolved. Firewall Technical is a premier IT support company based in Ottawa and focused on medium and small Businesses in Ottawa. Firewall Technical provides high quality services intended to provide you with a stable, trouble free IT environment that is always available and always performing at the speed and quality you need to get your work done.
We always call back, and won't leave problems unresolved. Firewall Technical is a premier IT support company based in Ottawa and focused on medium and small Businesses in Ottawa. Firewall Technical provides high quality services intended to provide you with a stable, trouble free IT environment that is always available and always performing at the speed and quality you need to get your work done.
Services
We know your staff could need IT suppport at any time. To assist you we are able to provide helpdesk support to your users 24/7. Users will receive helpful, cost effective problem resolution when and where they need it. We can also provide SLA agreements and/or call back time guarantees, tiered to the employee class or category you specify.
FWT provides a full range of secure and reliable data back up services in Ottawa. We can help guide you through selecting the right location, frequency and thoroughness of back-ups to meet your business needs. We'll help you select from RAID arrays, NAS (network attached storage), external removable hard drives and cloud based back-ups services.
Firewall Technical crafts specific maintenance approaches to meet the specific availability, security and performance needs of each client. As examples, we have included our Level 1 and Level 2 Monthly Server Maintenance Packages. Login to each server monthly and manually check hardware usage, OS health and updates/service packs, key log files, anti virus software.
Desktop and laptops are the front-end of your IT infrastructure, where most users do their work. Whenever you or your employees have issues with this part of your infrastructure, Firewall Technical, will resolve issues in a timely manner and cost effective manner.
The goal of our desktop support services is to ensure your desktop infrastructure allows users to do their work without problems, annoyances, productivity slowdowns or security and data risks.Desktop audits ensure that your end stations are running smoothly and securely by evaluating performance, permissions and level of patching.
The goal of our desktop support services is to ensure your desktop infrastructure allows users to do their work without problems, annoyances, productivity slowdowns or security and data risks.Desktop audits ensure that your end stations are running smoothly and securely by evaluating performance, permissions and level of patching.
Firewall Technical can assist you with recovering from a disruption to your infrastructure. Whether the disruption is simple such a virus, or substantial such as a flood, we have a range of services to assist you get back on your feet. We will work with you to define your RPO (Recovery Point Objective) and RTO (Recovery Time Objective) to help ensure that your team is back to work in an acceptable time frame.
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