Service Freight Systems

Service Freight is among an advanced class of freight brokers that combines technology with leading-edge customer service to help companies find and manage reliable capacity. We are cross-border, food logistics specialists whose obsessive attention to detail and communication reduces the fear and uncertainty associated with shipments between the U.S. and Canada.

Service Freight Systems was founded by Randy Stanbury in 1995. Prior to that, Randy worked in transportation sales, where he heard the constant complaint from freight clients: "Carriers are good at picking up and delivering freight, but not good at communicating with clients when there are problems."

It may surprise you to know that most of our team members were hired from outside the logistics industry. That's not by accident. We hire based on strength, not skill. We look for people who love details and are great at follow up and communication. Each candidate is tested to determine an accurate map of an individual's natural instincts.

When freight is delayed, for whatever reason, there are serious financial consequences. Companies chirp about these costs constantly, but no one has spelled out exactly what late shipments or mis-shipments actually cost shippers in real dollars. This paper attempts to do just that.

Today, technology has made freight transportation more efficient than it's ever been, but it has also diminished the role of personal interaction in the freight management process.This has led to frustration among shippers, who cite poor customer service and communication as their biggest points of frustration with logistics service providers.

Service Freight has handled much of 'Western Waffles' outbound-to-U.S. freight program since 2003. This long-term partnership continues today under the guidance of TreeHouse Foods, which now owns the brand. Product travels across the border and often thousands of miles to reach major retailers' distribution centres within tight shipping windows.