Experience with the latest designs, this is what you'll find at the Observatory. What sold me though was not only the advice on how the frames should fit but the advice on lenses - invaluable. The store had an excellent selection of frames - much more exciting than what I saw in the other stores. In addition, the staff didn't just sell glasses, they had the required expertise to find the glasses that fitted my face.
Excellent service, exceptional product - truly kind and genuine people working there. It seems like they really enjoy what they do, and it comes out in the way they treat the clients.
Excellent service, exceptional product - truly kind and genuine people working there. It seems like they really enjoy what they do, and it comes out in the way they treat the clients.
Services
Established in 1999, The Observatory is an extension of our vision to bring handmade, independent, luxury eyewear collections and accessories to our clients. We source the best in independent eyewear and sunglasses from around the world - our focus is on quality, handmade frames and lenses featuring premium materials and craftsmanship.
Reviews (14)
Jason Davidson
Dec 13, 2021
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Lovely experience at the Observatory today! The place has the greatest selection of glasses, and the most friendly/helpful staff. I was able to try on a number of different frames, and received helpful advice. After finding a great pair of glasses, the staff even fixed my pair from 2013 that I still have and love. Cannot recommend enough! Thank you!
Calvin Ulanicki
Sep 21, 2021
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I've had glasses for 36 years, it's always a chore to find the right style. First I e-mailed with what I was looking for, they replied "come on in (with an appointment due to Covid). The shop was clean, the attendants were knowledgeable, AND when they heard I was looking for a "certain look", they suggested a style I fell in love with COMPLETE with sunglass flip-ups. It's been a month, but I sincerely love this suggestion.
If anyone is looking for "that certain look", these professionals are here to help. I'll be suggesting Observatory Opticians to everyone.
(Needs more than 5 stars).
If anyone is looking for "that certain look", these professionals are here to help. I'll be suggesting Observatory Opticians to everyone.
(Needs more than 5 stars).
Nic Field
Mar 31, 2021
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Luv this place. Selection & service is outstanding.
I have a small face & so in the past finding glasses was usually an unfulfilling chore for me. I’m super grateful that I found The Observatory & have been going there for many years now. They always have lots of small options for me & the opticians are really great at helping choose amazing frames (& sunglass frames too). The staff are also super skilled at adjusting & fitting frames, & happily readjust them for you when your glasses eventually need a tune up. I’ve dabbled in inexpensive glasses a couple of times, but find the lack of quality
I have a small face & so in the past finding glasses was usually an unfulfilling chore for me. I’m super grateful that I found The Observatory & have been going there for many years now. They always have lots of small options for me & the opticians are really great at helping choose amazing frames (& sunglass frames too). The staff are also super skilled at adjusting & fitting frames, & happily readjust them for you when your glasses eventually need a tune up. I’ve dabbled in inexpensive glasses a couple of times, but find the lack of quality
Sage Mae Goonewardena
Sep 10, 2020
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This place is outstanding. I loved the selection of frames, and found a pair that was quite different for me - thin wire frames. I'm used the chunky plastic frames. Once they came back the idex or the nosepiece or something was not what I was used to and I became ill wearing them. They immediately took them back, and replaced the lenses to accomodate what I had been used to. If you could believe it, although an improvement, I was still very nauseated wearing them after trying for two weeks. I was ready to just give them to a friend and I called them to see if there was anything else that could
Marlene V.
Dec 22, 2019
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They spent time with me to figure out the right type of progressive lenses. I was having trouble finding the right corridor for my eyes. They figured it out! My lenses did craise but they replaced them no questions! Excellent supply of cool frames! Service is 100%. My new eyeglass place and I'm breaking it off with my old eyeglass place!
Merriott Fitness
Dec 02, 2019
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I was referred to The Observatory Opticians from a clinic in Vancouver. I hesitated due to the clinic being a distance from my home. Was after a certain style of glasses. I have to say it is a pleasure doing business with individuals who really appreciate their customers and who truly enjoy their job. Sadeeq the Retail Manager looked after everything!! It was a pleasure. Would highly recommend to anyone needing glasses.
Jil Jorgensen
Jun 10, 2019
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Wendy
Jan 23, 2019
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Our whole family gets glasses (and sun glasses) from this store! If you have trouble finding frames from main retail brands, this is the place to go. They carry a unique selection of brands that I haven’t been able to find elsewhere. Sadeeq and Yvonne are wonderful in picking out frames and offer honest opinions without being pushy. They also offer great customer service after and making adjustments afterwards. My favourite glasses place!
Tiffany S.
Mar 16, 2015
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The absolute best place on earth to buy glasses and sunglasses! The customer service is exceptional and the selection is amazing. They are always getting new things in, making the hardest thing about the visit choosing which frames you're going to get! I have a few pairs of glasses from here and they are great at readjusting them any time I need. I really feel valued as a customer.
There products are very high quality and extremely original!
There products are very high quality and extremely original!
N. X.
Mar 10, 2015
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This place has nice selection of glasses, and the price is in the higher range. However, the customer service is unexpectedly worse than chained stores. The sales girl there was nice to me when she was helping me to select the frame, but the good customer service stops as soon as I have paid for the frame. There was no greetings from her for the subsequent visits (frame pick-up and glasses adjusting), and at one point she made an eye contact with me but straightly walked away and stood behind the till looking at the far distance, such an awkward situation. Would not going back again for the poor
Kent M.
Jan 26, 2015
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I went into the Observatory Opticians in October of 2014 and was very impressed by their selection of elegant, modern and daring frames. I happened to fall in love with a pair of frames by the Swiss eyewear company Götti - round titanium frames with black acetate complementing their silver finish.
Sadeeq, the Observatory's retail manager, was very helpful in recommending styles that would be of interest, and when I asked if I could have the store hold the glasses for a couple of months, they were happy to do so for a small deposit.
I finally went in for my fitting a few days ago, and
Sadeeq, the Observatory's retail manager, was very helpful in recommending styles that would be of interest, and when I asked if I could have the store hold the glasses for a couple of months, they were happy to do so for a small deposit.
I finally went in for my fitting a few days ago, and
Nick Pierno
Jun 06, 2013
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This is the place to go for quality and customer service. I've been buying glasses here for a few years now and these folks are always extremely helpful and friendly. They're are also way more attentive to detail than at the chain stores.
Their selection is more on the high end so it can get pricey, but it's a nice departure from the usual stuff at Lenscrafters and the like.
Their selection is more on the high end so it can get pricey, but it's a nice departure from the usual stuff at Lenscrafters and the like.
Linda N.
Apr 01, 2012
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I have never worn glasses so was out to buy my first pair. Stopped by a few other places earlier in the day, and didn't find any frame that was more than alright. Because of this, I didn't have very high expectations when I walked into the Observatory late on a Saturday afternoon, but they really won me over! This was such a great experience! Immediately when they saw me walk into the store they knew what style of frames would fit me. I didn't have to try more than a few pairs before we had a winner. 15 minutes later I was all measured up and done! And on Tuesday (a couple of days
Linda H.
Nov 17, 2011
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First off I just wanted to mention, that I don't have a very strong prescription. I started wearing glasses after my son was born just to refocus on the fuzzies. I'm telling you this because I don't need to spend a lot on glasses. Yes, there are lots of places to get inexpensive glasses that will do just fine, but seriously, you just need to go here.
I've been in the service industry for over 15 years, so it really grinds my gears when I know what I want, am ready to part with my money and end up getting the worst service. Places that sell glasses based on volume are usually
I've been in the service industry for over 15 years, so it really grinds my gears when I know what I want, am ready to part with my money and end up getting the worst service. Places that sell glasses based on volume are usually