We accept appointment bookings by phone. Please note that the entrance to the clinic is located in the food court in Country Club Centre. Only phone appointments can be booked using online booking at this time. If you need an in-person appointment then please call us to book your appointment if urgent or you can discuss having an in-person appointment with your doctor at the time of your phone appointment.

If your family doctor is not listed for online booking yet then please call in to book as we are just starting to get online booking up and running at the clinic.

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Reviews (9)

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Oak Hill

Jan 13, 2022

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I normally do not read nor reply to reviews but after seeing the inexcusable treatment the staff and Physicians have received I must speak out. My family has been at this clinic for over two decades and have found them to be excellent. They have walked through my spouse having three different cancers while also diagnosing one in myself. Frankly, their diagnosis (Melanoma) saved my life. We have not had long wait times, have gotten in when needed and they have done an outstanding job getting people through the waiting room promptly during Covid so patients are not waiting together in one room. I

Collin MacQuarrie

Dec 31, 2021

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Their current service is just pathetic. They don't answer the phone and when I finally get through, I am told I will be waiting a couple of weeks just to have her phone me back. This when you actually have a family doctor, I'd hate to think what would happen without one. We as BC taxpayers deserve much better than this!
Ok wanted to add to this. It's obvious reception has been informed about the reviews and they have done a 180. I have been treated very well the last few times I've needed to see a doctor. The doctors have always been great and now the reception is back up to form.
I'm just so

Luke Lee

Nov 30, 2021

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The fact that your place is a private clinic cannot be the reason for your employee bad attitude and impatient tone.
Just came to consult, but the attitude of the front desk staff was extremely poor and the tone was super impatient. I will never come here again.

B. T. B. T.

Nov 20, 2021

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I can't say enough bad things about this clinic, from being repeatedly blown off by the doctors and receiving wildly rude treatment from the rest of the staff. Id rather not get treatment than deal with this clinic and it would seem the staff there feel the same way

Stefanie S.

Nov 19, 2021

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Dr. Kingsley is an amazing doctor. He has been my doctor for many years.

Kris Wuzright

Nov 02, 2021

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Always been treated very well here. Receptionsist are definatley just as over worked as the doctors are if not more. Sure it's hard to get an appointment. I would stand to think it's because everyone is over the phone now for the most part. I find the receptionist to be polite when treated in kind. Dont expect people to be polite to you when you vent at them or scream at them for something outside of their control. These are stressful times for everyone have some patience and understanding.

Jo M.

Dec 23, 2020

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I was extremely frustrated with this clinic - last week I spoke to my doctor about my difficulties getting through and the staff. She patiently told me that calls volumes are up ten times because of covid and clinic is trying to fix its phone system, that staff are working long hours to try to get everything done and that everyone is trying their best but super tired - I have been with this place since the old clinic and never been let down and I trust my doctor and the clinic are doing what they can with these new rules

Stokka K.

Nov 08, 2020

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I wish I could rate the receptionists, and doctors separately. My doctor is fantastic, and deserves 5 stars. But as many other reviews have stated, the receptionists are incredibly rude, and seem to pride themselves on being as unhelpful as possible. I had to practically beg the receptionist, who was incredibly invasive with her questions about my medical issues, to see the doctor of the day that they offer, as my doctor is away.
Please Wellington Medical Clinic, either retrain your receptionists, or hire new ones with an actual shred of empathy.

Momma Misty

Jul 27, 2020

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Appointment was at 10:45 and arrived at 10:50. Receptionist saw me in line waiting to be checked in and I let senior go ahead of me. When I saw the receptionist it was 10:59 and told they have a 15 min policy and would not be seeing my doctor despite her seeing me in line. This was very unfortunate as I booked the day off work to make that appointment. Receptionist was rude and would not let me wait for someone to cancel. I was prepared to wait all day as appointment was important enough to wait in waiting room. Now returning 1 month later waiting in waiting room for 1 hour, doctor is 30mins late