We believe it has everything to do with our work ethic, which we've dubbed K.A.T.A.N.A, with each letter representing one of our guiding principles. We understand how your device works and will know where to look when things go wrong. An understanding such as this can only be granted by a lifelong passion for electronics, and this is what makes us who we are.
At iTronics, we take our craft seriously. We like what we do and we like doing it beautifully. We prefer to repair, rather than to throw away and replace. Beyond being businesses, our shops are schools where we grow as human beings. This keeps our prices low and keeps us happy, which in turns makes it a happy environment for you.
At iTronics, we take our craft seriously. We like what we do and we like doing it beautifully. We prefer to repair, rather than to throw away and replace. Beyond being businesses, our shops are schools where we grow as human beings. This keeps our prices low and keeps us happy, which in turns makes it a happy environment for you.
Services
At iTronics, we understand what your device means to you. A dead phone is a serious issue for us, and our repair service is designed to deal with all kinds of issues. Water damage, electrical damage like a deffective wifi circuit, also physical damage such as a broken screen or glass, no matter what it is, if there's anything left to fix, we'll do it.
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.
It's easy and convenient to send your device for repair to our locations, we treat the requests as personal drop off, this means that there will be no additional delays or costs exept the shipping fees and delays.
Once the device is received, we will open a ticket (a proof or receipt and a way to keep track of the repair or service), we do start the repair as if it was dropped off on the spot and the only difference will be that we will sent to you by the shipping carrier and options of your choice.Once the repair is completed you will receive a notification and an invoice with instructions on payment.
Once the device is received, we will open a ticket (a proof or receipt and a way to keep track of the repair or service), we do start the repair as if it was dropped off on the spot and the only difference will be that we will sent to you by the shipping carrier and options of your choice.Once the repair is completed you will receive a notification and an invoice with instructions on payment.
Reviews (5)
Marina Erfle
Nov 20, 2020
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I had a horrible experience having my device fixed at Itronics. From the moment you walk into the store, no one is there to greet you. It took over 3 months for them to not be able to fix my device and still charged me. No one ever called me to follow up with me with what was happening with my device. I always had to reach out to get an update and they would tell me things on the phone then something completely different in person. If you need something fixed, I highly recommend looking somewhere else.
Bahareh Samadi
Nov 12, 2019
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Jessica Glazer
Mar 17, 2019
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Have a phone or computer issue is like losing a life line in my business and when first went to itroncis many years ago, when they were in VanHorne they were understanding, compassionate, reliable and reasonably priced which is why I recommend them ANYTIME i hear someone needs an issue. Even though they are no longer close by I will still only go to them when I have an issue. They are the only people I trust. Loyal, honest and reasonably priced what more can you ask for? I 💯 recommend them!
Lorenzo Daieff
Jan 12, 2019
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My iPhone wasn't charging properly anymore because there was an issue with the charging bit inside the phone (it wasn't my charging cable, I had checked). The repair was done fast (like an hour, I just had a coffee nearby or you can wait there too, they have a seating area), it cost $51.74 CAD (incl of taxes & all). I don't know how that price… compares to what this should cost - I didn't shop around; it's certainly not nothing, but I was happy as it solved my problem and as it is definitely much cheaper than buying a new phone, even used, which I would otherwise have had to do. I haven
Noah'S. Art
Jul 01, 2017
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