We're ready when you are with Backup Solutions, Network Design, Software and Hardware Support, even Custom Servers and Support. We have been dealing with Adam and his team for 13 years now and they have been a tremendous support to our company. They are always available to help with any crisis, large or small. I am so relieved to have IT assistance from My IT Guy.
Services
We make IT simple for SMBs through persistent evolution in knowledge, services, and technologies. We place our customers needs first, maintaining the respect and trust of every customer, co-worker, supplier, and partner. We succeed by operating as a unified team, collaborating internally to deliver the best outcomes for our customers.
Owner & CEO, Adam Smith, got his start working in computer shops over 23 years ago. Progressing to on-site service gave him an appreciation for the quality of relationships that can be built when you have the time to work with people and learn about their businesses and their needs. Supporting a wide range of businesses from various industries has provided a wealth of knowledge on some of the unique demands of each.
Remote computer support is efficient, letting you get back to work quickly. Our remote help desk service means our local experts can assist you remotely to diagnose, troubleshoot and solve your problem without ANY worry about security issues. My IT Guy serves Waterloo Region and surrounding areas, so if a problem can't be solved remotely we'll arrange an on-site visit as quickly as possible to ensure we get the task finished properly.
With a Managed Services plan, it's like having your own IT person on staff, whose whole aim is to mitigate any problems before they happen. That means peace of mind for you, plus the extra security in knowing that prevention is paramount-as with any issue in your business life, you don't need or want any surprises, and this program ensures you don't have any.
What computer services might your business be lacking? There's so much to think about, so why not leave that to the experts? My IT Guy can help with basic computer repairs to your laptops, PCs, Macbooks, Apple desktop computers, and all the peripherals you need to work. When you need computer support, call My IT Guy.
Reviews (10)
Rhonda Kane
Nov 16, 2018
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I run a counselling service with complex technological needs. I am a recent client of My IT Guy and could not be more pleased with both the customer service and the technological help that I received. They were timely in responding to my requests and quite polite. I was able to ask all of my questions and did not feel rushed. They offered and provided solutions that made sense and solved each issue that I was facing. They were proactive in ensuring that my system and all my information was protected, private and secure. In my business this is a priority. Their rate is reasonable for the expertise
Rosemary Anderson
Oct 11, 2017
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Today was the second time I have used the services of My IT Guy. I was very pleased with the first interaction I had with Mike, who came to my home to sort through some fairly knotty computer problems.
Today, Adam and I connected remotely and he spent time sourcing the difficulty and fixing it, all the while keeping me advised of what was going on. He was very low key and direct, commiserated with my frustration, immediately inspired confidence in me that he could help, thoughtfully answered any questions I had, and just generally made me feel at ease with the (mystifying) process of computer
Today, Adam and I connected remotely and he spent time sourcing the difficulty and fixing it, all the while keeping me advised of what was going on. He was very low key and direct, commiserated with my frustration, immediately inspired confidence in me that he could help, thoughtfully answered any questions I had, and just generally made me feel at ease with the (mystifying) process of computer
Elizabeth Clegg
Aug 24, 2017
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"A big thank you to you and Andrew for looking after me (well my computer) yesterday!
It is so much better today – for an old girl! Thanks again. Your support does not go unnoticed!"
We have been dealing with Adam and his team for 13 years now and they have been a tremendous support to our company. They are always available to help with any crisis, large or small. I was so relieved to have IT assistance from My IT Guy yesterday, that I wrote them the above note this morning.
Elizabeth Callon, Partner
Marathon Financial
It is so much better today – for an old girl! Thanks again. Your support does not go unnoticed!"
We have been dealing with Adam and his team for 13 years now and they have been a tremendous support to our company. They are always available to help with any crisis, large or small. I was so relieved to have IT assistance from My IT Guy yesterday, that I wrote them the above note this morning.
Elizabeth Callon, Partner
Marathon Financial
Henry Bendik
Jul 31, 2017
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Adam and his team have been brilliant in the way they have helped me from securing my data with their remote backup system to untangling complex email problems. I just love working with true experts and I would recommend them for anyones IT needs. As an owner of a Digital Marketing Agency I'm so confident that I recommend them to all my clients as well.Thanks Adam.
David Towler
Aug 11, 2016
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I had a hard drive crash on a brand new (5 month old) $4000 custom built computer with 4 redundant RAID discs that stopped me dead in my tracks (both business and personal PC). It did as directed and saved the data (although with errors) and nothing was lost. However, the recovery of the system was beyond my abilities. MyItGuy was recommended by the company hosting our website. They recovered and repaired everything, after 5 days of effort. The bill was not inconsequential but worth every penny to address/save what was wrong and correctly rebuild the system as it should have been done the first
Susan Arnott
Nov 11, 2015
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Recently my laptop hard drive was corrupted and all data was unrecoverable which meant buying a new computer. Andrew was fantastic! He did his absolute best to retrieve my lost data which turned out to be impossible. He provided recommendations for a new computer and also set my new one up. Then my router/modem stopped working which created more issues!! Throughout all of this, he worked very hard to fix all of these issues and I am happy to say that everything is working beautifully now....and very fast!! Andrew was knowledgeable, he responded quickly every time and the costs were extremely reasonable
Kathleen Beauvais
Jun 18, 2015
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I must tell you how impressed I was with Don a few weeks ago. My work computer got locked out because of some Norton issue and I had a client coming to see me within minutes of this occurring. I immediately called your team and Don responded very quickly. He got my program unlocked and I was able to go on with my client's session.
Your guys are the best Adam! Thanks so much for your flexibility and your impeccable customer service. This is what has and will set you apart from the others!
Your guys are the best Adam! Thanks so much for your flexibility and your impeccable customer service. This is what has and will set you apart from the others!
Stephanie Clark
Jul 19, 2013
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I have relied on My IT Guy for several years now, and refer many colleagues to this efficient and cost-effective service.
Adam and his team keep my computer, which is used daily as I am a self-employed writer, purring contentedly!
Not at all tech-savvy myself, I so appreciate having a reliable and trustworthy "IT guy" available on an email's notice! Adam, your service rocks!”
Adam and his team keep my computer, which is used daily as I am a self-employed writer, purring contentedly!
Not at all tech-savvy myself, I so appreciate having a reliable and trustworthy "IT guy" available on an email's notice! Adam, your service rocks!”
Rosemary Kelly
Jul 15, 2013
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Adam and his reliable friendly team were my go to guys for many years when I lived in Kitchener.
Working from home, I was always comfortable having one of the IT Guys in my house, and they were prompt, super helpful and clear about what the problem was & how they were going to fix it, which they did well & right away.
I am happy to recommend their services.
Working from home, I was always comfortable having one of the IT Guys in my house, and they were prompt, super helpful and clear about what the problem was & how they were going to fix it, which they did well & right away.
I am happy to recommend their services.
Chris Dressel
Jul 12, 2012
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There are no words to express how impressed I am with the amount of knowledge and professionalism shown to me by Adam and his team of experts at My IT Guy! Here's why...I know 0% about what makes a computer do what I want it to do. If my computer isn't feeling good - regardless of how big or small the problem is, all I have to do is call Dr. My IT Guy and they'll get it up and running again at 100% efficiency. Don't worry if you have trouble describing the problem you're having when you call them either. One click onto the Remote Help Desk and Adam or any one of his team can remotely check your
