Heritage House Trophies & Awards started out as James Frames & Trophies in 1991 by Barb James. Originally operating as a home-based business we moved into our first retail location in the Bay Cedar Plaza in Cobble Hill in 1999. In 2000 we purchased long time Cowichan Valley trophy business, Trident Trophy, incorporated their strong tradition of customer service and moved forward from here.
With this growth we added our first employee in 2000. In 2005 we relocated the business to our old location in Duncan and changed the name to Heritage House Trophies & Awards Inc. Our staff increased to three. In 2010, John joined Barb and Heritage House Trophies & Awards expanded to Victoria. Staff grew to five.
With this growth we added our first employee in 2000. In 2005 we relocated the business to our old location in Duncan and changed the name to Heritage House Trophies & Awards Inc. Our staff increased to three. In 2010, John joined Barb and Heritage House Trophies & Awards expanded to Victoria. Staff grew to five.
Services
Becky has worked at Heritage House Trophies & Awards since 2006 and took over ownership in 2021. Becky, a trained laser & machine engraving technician, also manages the day to day operations and does the inventory and ordering. Corbett joined the team in 2016 to head up the giftware side of the business.
We have 2 Legend Series Laser Engravers which are utilized by our shops for the highest-quality engraving and cutting of wood, acrylics, plastics, stone, glass and much more. The more powerful mini 60 watt laser is the latest addition to our shops. This high performance machine will increase productivity and also produces the highest-quality engraving and cutting of wood, acrylics, plastics, stone, glass and much more.
At Heritage House Trophies & Awards we have a variety of catalogues we are able to supply for our customers. Please take a look through the following catalogues to get an idea of the different custom trophies and awards that are available to you. If you don't see what you are looking for, please contact us as we have a variety of other sources we can supply product from.
The 2018 Awards of Distinction Catalogue showcases a variety of trophies, plaques and other gifts we either have on hand or can order for you. We have many other choices at both our locations so if you don't see what you need below, please contact us or drop by one of our locations. Please allow for 10 business days or as much lead time as possible.
Many options available including die struck, enamel, photo etched, screen and offset printing, and more. Minimum order quantities: 100 units (smaller quantities are available). Pricing is based on quantity, size, ribbons printed or not, mold, artwork and shipping. ALL QUOTES GIVEN WILL INCLUDE ALL OF THE ABOVE INCLUDING SHIPPING TO OUR LOCATION - No hidden fees.
Reviews (17)
John James
Jan 02, 2022
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Danielle Sliva
Dec 30, 2020
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I am so beyond happy with the custom dog print ornaments I got from here this year for gifts! I bought 12 and everyone was thrilled with theirs! The service was awesome and I will definitely be using them again! Such a cool shop with high quality products and lovely humans at their helm. Keep up the good work guys!
Kate Clarke
Dec 27, 2020
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Ali Gaul
Dec 05, 2020
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Karen E. Yockey
Nov 08, 2020
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Nina Beazley
May 29, 2020
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Marria Gauley
Feb 26, 2020
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Daryl Hobbs
Sep 18, 2019
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Some of the worst customer service I have ever had. I am trying to start a small business and trying to get better volume pricing from these guys. My customers are not the one or two trophy clients. They want good pricing for volume purchasing. My newest customer wants a minimum of 50 pieces done with a price that reflects that volume. Needless to say it must be nice to drive business away.
Jane Doe
Sep 16, 2019
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If you have any military or special services folks in your life, this is definitely a great place to get them a memorable keepsake: High quality wood gifts, that smell fantastic as a bonus! Asked for some custom work that was done at an incredibly reasonable price, and they followed up with proofs to make sure I was happy before delivering the final product. Will shop here again for sure.
Ralph Hayes
Aug 06, 2019
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I phoned to confirm that they were open as I had to travel some distance to their shop. When I arrived, there were no other customers and there were two men in the room behind, working on computers. One looked up for a moment when I entered then went back to work. I decided it was something critical so waited patiently for 10 minutes. I looked about the shop and was quite impressed with the offerings but, after a 10 minute wait with absolutely no attempt to serve me, I left the store and drove home. They appear to have a good business but their customer service leaves much to be desired. I was
Radar Hill
Dec 27, 2018
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Joan James
Dec 13, 2018
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Mariah Powell
Dec 12, 2017
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Lauren McKay
Jun 09, 2017
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I heard that they changed their store front into more of a boutique gift store and I was so pleasantly surprised. There were amazing locally made wood gifts and signs, engraved memories, and so much more. I bought 4 gifts there for people who will absolutely appreciate it. I 100% Will be coming back and recommending anyone I know to find a uniquely made thoughtful gift.
Mike Brown
Dec 31, 2016
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Anne Marie Thornton
Dec 14, 2016
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We love Heritage House Trophies & Awards. We used them on multiple occasions, the work quality has always exceeded our expectations, the staff were courteous and helpful and costs have always been fair. These are community minded business people providing excellent customer service. Highly recommended for your trophy and award needs!
Mark Bryant
Jun 29, 2015
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