Brokerteam Insurance Solutions

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I had auto insurance with them for 3 years with Chen Zhang. First year was okay, but the problem started from second year. I have asked for a quote and the guy asked for a driver's license and car info. Provided the info, and was waiting for couple of days, and there was no returning email, so I asked guy and he says that he already activated my insurance and I have to pay for cancelation fee for canceling the activation. And I just kinda ignored that first issue, but now its third year. I continued with the same guy and I agreed for Aviva insurance, but the thing is Wawanesa is continuously taking

I recently went to the company several times to sign up insurance. However, the company was closed and the business hours are at their disposal. I'm not going to get insurance because I had a bad experience before I even got insurance.

We will be dealing directly with Aviva instead of BrokerTeam. Our agent cannot properly explain our auto and home policies and always provide information in hindsight. He always beat around the bush when we asked about our annual premium increase and even gives us a hard time when we asked to compare a quote from a different company. Terrible service and communication and does not care about the client.

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I had auto & home insurance with BrokerTeam from the beginning of 2020 until January 2021, when I decided to return to China. I asked the agent to cancel my insurance starting in Feb 2021 with 2 weeks notice. However, because of his negligence, he did not ask me to sign the cancellation form until I found out I paid both February and March insurance premiums, $154.79 each month. I contacted the agent many times for reimbursement of the two months' insurance premiums but got refused. Also,very unprofessional communication, no response or delay the response from agent

I have decided to withdraw my practitioner insurance policy with Brokerteam due to exceptionally bad service. This company provides no service or correspondence whatsoever except when it is renewal time, and takes no responsibility in notifying their customers. For years I did not know who my broker was, and also did not know when they changed offices.
The last straw was when I had a policy which had expired for a week. They would only offer to reinstate my policy upon me paying a $50 renewal fee on a $350 policy, despite me never reporting any claims and being a model customer for several years

Broker Team by far the most knowledgeable, professional and honest, the best insurance brokerage company in Toronto. Empathetic and efficient customer service!
Quick response, they do an exhaustive search to get the best rate and find the best package for myself and my clients.
Dedication and commitment to servicing customers’ requirements. Highly recommended! All the best Broker Team!!

It tooks me one and half day to get the insurance, they sent me confirmation copy first, and then took another half day to sent me the official insurance with policy number on it, later on when I pick up my vehicle from the dealership, I've been told there is no lienholder address on the insurance, so I have to ask them fix for me, NEVER returned email, efficiency is way too slow, and ATTITUDE is super bad, not professional at all and with a careless tone. NEVER gonna suggest anyone else to buy insurance from this company until they fix all the problems.

This insurance team has given me a very good impression and experience. As a newcomer, I was new to auto and home insurance, coz I owned neither back in my home country. When I first arrived 3 years ago and got my G1 license, the first thing I did was to check online for a quote of my auto insurance on the big insurance companies' websites. I recalled the quotes were not something I expected, they were much more expensive than I imagined, something like $500 or above a month for my used Honda Civic, if I remember correctly. I was stunned as I even didn't have a job back then. Then a friend referred

Failure to serve the practical need of customer. First year it was cheaper than previous insurer but nightmare began in second year: extremely late for quotation for renewal with unreasonable increase in price (every year), refused to adjust over-insurance coverage and charge 2.5% credit card charge at last minute when you have no other choice. For both home and car insurance.
Feedback on the response:
Not sure about the insurance market this year.. Subsequent facts: without much shopping around, I saved 22% on my car insurance (with exact same terms) and a spectacular 75% on my home insurance

Corey and his team are super helpful! They have helped me to find the most suitable car insurance for my needs! What I appreciate the most is that they weren't just selling me on a policy, rather educated me on the available options ~
Since then, I've introduced my friends to Brokers Team, simply my friends deserve the best!!!