Renfrew Marine

Got a beauty of a pontoon boat, Heather our sales gal was absolutely awesome, and very pleasant to deal with, and so was Cheryl at Shipwreck in Edmonton!!

Overall great experience. Felt welcome from the moment that we walked in the door. Very knowledgeable staff that answered all questions that I had. Highly recommend

Good service, fair prices. Had my maintenance done here until I sold the boat. I would recommend this place. I have seen other places in Calgary that try to aggressively sell big and expensive maintenance packages. Here I got what I needed for a reasonable price.

My family and I have purchased a boat from them, we love the boat. However, the service is horrible. honestly, I wish you could give a zero star.

Don't go to this place for service. Took my boat in on June 15/2020 and it has not run since. The first work order report said it had 120 pounds compression across all cylinders it ran five minutes after I got it back the first time.and it died. Now they say it has no compression and it won't run so after two months I finally had to go get it and take it to another shop. The ironic thing is the shop I took it to said I was between 12 to 15 customers that have showed up with the same horror stories from this shop. They obviously have a complete incompetent shop and the only thing that is worse is

This company dropped from a 4 star to a two star in my book.
Wasted 9 days of a very short boating season after I ordered a part from them.
After they missed their own delivery schedule and failed to provide me an update event after three follow up calls I gave up on them and went with a different supplier who delivered my part the next day.
During my interactions they took zero responsibility for their lack of follow through and didn’t seem to have any regard for the amount of my time they were wasting.
I will take great effort to avoid ordering any parts through them.
In all fairness I

These guys are great! I had them order a custom pontoon boat, and it turned out awesome! I'm very happy with the build. Go see Brian, he'll get you set up.

I’m more than a bit disappointed. Have purchased parts here before. Just needed a few parts again. Found the numbers needed to check stock I’ll call you back. I called a total of 9 times. Left messages call me back or I’ll call you back. I just ended up ordering from another boat dealer. I have my parts now. FYI last year I needed to rebuild my sea pump and needed seals the package was broken open there was one seal in it. I paid for both seals. I won’t be back. It’s not about the cost it’s about service.

I would give them no stars if I could. I left my boat there in April of this year to ensure that the work I was wanting would be done before the summer. I agreed to other preventative maintenance work as well. The main reason of being in the shop was to have my starter replaced. After many phone calls, and unanswered messages throughout April, May and into June I was always given a story on why they haven't looked at it yet. My boat was always the next one to be worked on. Barry gave me excuses of the new girl working and how she won't be there much longer, one excuse after another! I finally had

Bought a boat from there and it has given me nothing but trouble and asking for any assistance is a nightmare. Barry the salesman is extremely unprofessional and just a miserable person to try deal with. You think being in the business of selling luxuries to people who work hard their purchases would be a given but at Renfew Marine the service is terrible and the sales associates are horrendous, crabby, and lack basic customer service skills. I would never purchase anything from there and take from a dissatisfied customer, dont waste your time as you will be greatly disappointed.