Glas' Florists

This was a terrible experience to treat a customer the way they treated me. I have never written a bad review about anything in my life but this was completely unacceptable. They showed no integrity or concern when I tried to address the issue with them....the owner was extremely rude, I would never treat a customer the way they treated me. My husband and I have been in customer service for many years and I could not believe how these people treated us. There are many wonderful florists in Ottawa, I suggest using one of those.

Very bad experience the bouquet delivered was nothing or similar to the flowers I've ordered on line; "totally different and looks very cheap compared to what is advertised on line". when spoke to the manager their only solution was either to keep the flowers or they will send the driver to pick up the flowers for refund; they showed no sympathy or tried to compromise to satisfy client, their attitude was take it or leave it. Will not use their business anymore.

It was Easter Weekend and I called this florist to prepare a floral arrangement and deliver it the same day if they could. I wanted to say "Thank You" to the wonderful caregivers and staff at my Mother's long term care home. I have not used this florist before, but they were the closest to the long term care home. I explained in detail what I wanted. They delivered what I asked for and more...they added a balloon to say "Thank you" too. They exceeded my expectations. (The picture was taken a few days after delivery.) Thank you for helping make joy.

My son ordered flowers for his grandmother's 90th birthday to be delivered. They were delivered on time, but... Zero degree weather, the flowers were not wrapped, and got touched with cold. A $60 fresh arrangement we could have bought 10 bunches of flowers at a local grocery store and dollar store vase. Stay away from here.
Would love to post pictures...was not sure how on this sight 🤔 long stems stuck in a the green foam that looks like a 5 yr old did them. A zero rating but would not accept.

Delivery was next day service as requested, and the online ordering worked well. I had approved substitutions for flowers, as needed next day service, and if I did not approve, they could not guarantee it. However, not one flower in the bouquet delivered was what I had requested, nor was the look of the bouquet the same at all from the online picture. Why have online pictures if it won’t represent what you will buy?

I ordered flowers online for delivery on Mother’s Day. By the end of the day, they had still not arrived. While I was contacted about rescheduling or cancelling the delivery, it was very disappointing that they could not arrive on my selected day; this was due to being “overbooked” despite the date being available when I ordered. Overall, experience felt disorganized.

I placed an order for the next day which they did for me without question. From what the website shows to what was delivered were two different things. Would not recommend.

Terribly disappointed.

I ordered a bouquet for a dear friend who was turning 50. When she sent the picture of what she received, it was NOTHING like what I had ordered, and about half the flowers. The colours weren't even close, and the vase was supposed to be wrapped, and wasn't.

I wrote to them a week ago and have yet to hear anything back.

Definitely not recommending!

This was the first time I have used Glas' Florist as I am not from Ottawa. They provided such wonderful personal service and the arrangement was high quality and everything I had hoped for. Even got an email confirming delivery. The recipient told me that the delivery individual was so nice. Well deserved 5 stars and would highly recommend them.

I just moved into my new house and am desperate for some flowers to light up my home. My friend recommended me to Glass Florist, which turns out a big favor. I brought my vases and a rough idea to the store. Helena, the store owner, spent the whole morning to make various beautiful arrangements for my choices and also gave me a lot of tips for home decoration. I am so impressed with her patience and smiles. By the way, the price is fair. I would recommend Glas Florist to everyone I know.

I wish I had read some of the reviews here before ordering. The arrangement I ordered and the one that was delivered looked NOTHING alike. I called to complain and got the same response as she has given others here. "I put in the same value even if flowers aren't the same" and "I didn't charge you extra for delivery even though it was 20 km away". Then don't say you deliver in Ottawa and surrounding area on your website!! I honestly could have purchased a $2 glass vase and $20 worth of flowers at Costco and done a better job myself -- and been $60+ ahead. DO NOT ORDER FROM THIS PLACE!!!!!

This place is an absolute scam. Would rate 0 stars if it were an option. Paid $70 for flowers and an extra $20 for a delivery fee to be delivered on Valentine's Day. Not only do they fail to deliver flowers or refund me, but they have the nerve to e-mail me a confirmation that the flowers have been delivered. It's now a day after the incident and this "business" has been dodging all my calls and e-mails. Let this be your warning not to order anything from this f****** JOKE of a florist. Best believe they won't be getting away with this.

Since the new owners took over, this business has taken a serious downturn. I have been a loyal customer since 2003, I still order from them even since moving to Vancouver. My last 3 orders have been horrible! Here's just a few of the "issues" encountered
1. Told that order was delivered on the day that I requested but order not actually delivered until the next day.
2. Mysterious service fees being added after the completion of the online order.
3. Poor quality "dead" flowers delivered.
4. What I order is not what is delivered.

I will never use them again and I would