We have been lucky that most of our new clientele comes from the word of mouth recommendations of our customers. Our sales personnel are friendly, experienced professionals, they will take the time to listen to your needs and make appropriate recommendations. They will discuss colours, textures, care and maintenance, and other concerns pertaining to your particular needs.
The finishing touches is not the exception, but the rule. Rest assured with Carpet-Towne you will receive nothing but the best care from start to finish. The most important goal we set for ourselves is to ensure you receive fantastic service, great value and your experience with Carpet-Towne leaves you smiling.
The finishing touches is not the exception, but the rule. Rest assured with Carpet-Towne you will receive nothing but the best care from start to finish. The most important goal we set for ourselves is to ensure you receive fantastic service, great value and your experience with Carpet-Towne leaves you smiling.
Services
For inspiration on your next flooring project, take a look through our gallery for ideas and to see how we can help you. Customer satisfaction is our highest priority. Our highly skilled professionals work precisely and carefully to install your dream flooring. Flooring is a critical choice when decorating your home, and with our experience we can guide you to a decision you will love.
Visit our Pickering showroom for best selection for all your flooring needs. One-on-one appointments are available for guaranteed time with our seasoned sales personnel. Let us bring our showroom to you and shop in the privacy of your own home! Contact us to schedule an appointment and feel free to send us pictures of your space and ideas of what you are looking for and we can bring samples to you.
Selecting new flooring is an investment that will outlive many of the decorating changes within your home and should be done with the utmost care and attention to detail. At Carpet-Towne Flooring, our flooring experts have over four decades of experience providing flooring solutions for our neighbors in the Greater Toronto Area and can provide you with a variety of flooring options for your home or commercial property.
Carpet-Towne Flooring Centre has delivered outstanding customer service and superior products since 1978. We are fortunate to have a client base that returns to us based on word-of-mouth. No matter what you need, you can count on our friendly sales team to lead you in the right direction. Area rugs are no different.
Reviews (8)
Phil Grenfell
Dec 27, 2021
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Need vinyl for my bathroom we only needed a small piece remnants Barry told us in his whole Warehouse he has nothing that isn't somebody elses. He speaks over top of everybody and doesn't let people speak he done it to my wife speaking over her and he done it to me. He's trying to sell us click vinyl which we don't want he's trying to force it on to us to take it. I would personally stay clear. The only thing that store has going for it is Debbie she is an amazing woman and is extremely helpful
Michael Weatherup
Aug 13, 2021
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Returned after having done 80 percent of our house in hardwood to get pricing on the remaining rooms. Front desk was clueless.and owner could be heard yelling at someone, a customer I believe,.on the phone. Saw the "installers needed" sign and that signaled time to leave. A shame whe we want to support local business and they get on like this.
Gloria Noga
Sep 06, 2020
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Zoraida Va
Dec 11, 2018
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Customer satisfaction: ZERO!!!
After checking out the business online, I submitted a request for an in-home consultation (as advertised on their home page) for the installation of a carpet runner for stairs.
I was asked to provide pictures and measurements, and choose the desired carpet from the store.
Showed up and dealt with Brenda who had answered my request for in-home consultation.
The only width of runners was 26 inches, which would be insufficient for wide stairs, she countered with, "that's the conventional width". When asked for a sample to take home, none were available. When asked
After checking out the business online, I submitted a request for an in-home consultation (as advertised on their home page) for the installation of a carpet runner for stairs.
I was asked to provide pictures and measurements, and choose the desired carpet from the store.
Showed up and dealt with Brenda who had answered my request for in-home consultation.
The only width of runners was 26 inches, which would be insufficient for wide stairs, she countered with, "that's the conventional width". When asked for a sample to take home, none were available. When asked
Darlene Clark
Nov 30, 2018
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Thank you to Carpet Towne for our beautiful new floors! After an exhaustive search of many stores and samples, it was your salesperson (Paul) who helped us find the perfect flooring! He made the whole process easy and stress-free. The floors look amazing thanks to your skilled installers who arrived exactly when promised, were very organized and respectful of our home. Thanks again for a great job. We love our new floors!!
Lisa Harris
Jul 26, 2017
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Thanks Andy for a great experience! From the moment I walked into the store to the final installation - the service and product are outstanding. I had carpet installed in my master bedroom and basement and I absolutely love it.
Andy is extremely knowledgeable, helpful and customer service oriented.
I would recommend this store.
Andy is extremely knowledgeable, helpful and customer service oriented.
I would recommend this store.
Nancy Furlonger
Apr 21, 2016
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I have always found the staff at Carpet Towne to be well informed and very helpful. I have recommended them in the past and have only had very favorable comments from those I have recommended them too. I would not hesitate to use them in the future! Its is nice to do business with a family run company in the community !
Tresa Desantis
Apr 17, 2016
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Our recent experience with the Pickering location was very disappointing and unproductive. Our Whitby location, which was excellent and why we pursued this company to begin with, has closed unfortunately. Arranged for a measurement quotation for 5pm on a Monday, at which time the salesman called to say he was serving a customer who came in "without… " an appt and did we still want him to come?? Ah, do you want my business or not, bad customer service #1. A week later, no response, no quote, we called and he still hadn't done it, it's a 12x20 rectangular room, not complicated. Started guessing
