Memory Express Computer Products

Outstanding service from incredibly knowledgeable, polite staff at the location on 32nd Ave N.E. Took my son there after he saved up enough money to purchase a gaming PC. Talson took extra time explaining the intricate details of all the different parts needed to build a computer that my son has taken 3 years to save for. Talson's patience, knowledge and candid, respectful comments made this whole process a great experience for my son. 100% satisfied with Talson, and hope every employee can treat an awkward teenage customer, with hard earned cash in his pocket - as respectfully as Talson

Last week I ordered a new monitor for pickup from the store in Vancouver. Within a day or two I received a call to inform me my new ROG SWIFT PG278QR 27in WQHD 165Hz Gaming LED LCD w/ G-Sync
was available for pickup.
I was a little surprised that they wanted to hook it up to make sure it worked for me, but figured I didn't mind that. Then I realized why they were doing this.
Little did I know that the new monitor I went to pick was a return.. Why was it a return you may ask? Well it had a stuck pixel right in the middle of the screen, and there was a big note posted to the front of the box

Fred was smart, quick, attentive. Hooked us up with a laptop charger when the airline misplaced the luggage. Saved the day.

Great selection of quality computer parts, but abysmal customer service. Example: they have multiple stores. If one location has plenty of an item in stock, but you want it at another store, they won't transfer it without a deposit "in case you don't buy it." Why? It's still within their store network. No other store does this. But it gets worse: Memory Express won't take a deposit or payment by phone for "security" reasons (even though pretty much every store does this) so get this: you have to drive to the location where you want the item, pay the deposit

Great selection. They have some couches where people can play games and sometimes it gets a bit noisy when there's a group of people there.
There's rows of Good products but not enough tablets or cell phones on display. Customer service is great though.

Ordered my first gaming PC ever on Monday. Picked it up Thursday. It's awesome. Thanks to Emily and the gang for building it so quickly and for helping me get all the right pieces to make the most of it. I knew nothing coming in but nobody made me feel stupid. Five star service.

I have bought every computer I have needed in my adult life from these guys. I have brought my sweet little old mother here to deal with her computer issues. Ive taken my crazy cantankerous old father to watch him scream about witch craft and how things where in "his day"!
They are a little more expensive but they always treat me and others well, and boy god, these sweaty nerds know what they are talking about!

Their shipping price is much higher than other online competitors, but their sales are also very good. My order was delayed due to Christmas business, but they responded to my complaint almost instantly, and waived the shipping cost. A 4 letter online part competitor had terrible service, so this was a great relief. I would use them again, but cheaper shipping costs would help them be more competitive since pricematching is becoming the industry standard.

I really like memory express! One of the biggest reasons I like them is their warranty service.

I purchased a monitor from memory express and like all electronics can do, it stopped working a few days after I purchased it. I took it into the store, they proved right there it wasn't working and replaced it for me. Some items need 5 days for warranty issues but if they can't get you going after 5 days they replace the product.

Compare that to my experience at Future Shop... I purchased a A/V receiver from FS with a 4 year warranty. The warranty was almost as much as the receiver

Super friendly stuff make this place a pleasure to shop at.
Good pricing on their stuff as well.

Not my kind of place... AT ALL but a necessary evil for me as I needed a laptop battery and badly. So badly that I cancelled my E-bay purchase for one as I needed to find one sooner than the shipment from California would offer. I had no idea of this store but hubby found it on line and off into the deep NE we went. It was large, airy and clean. I think hubby could have easily stayed there 8 hours looking at everything. I wanted to be in and out and thankfully, I practically was. There is a customer service area roped off so you line up there and on this Sat, there were enough people behind the

A seemingly endless supply of staff still somehow results in excruciating wait times. When I was finally helped, the guy had no clue where the item was, even though their computers said it was in stock.

They also had no FireWire external hard drives. I can see limiting to a few models, but none? Pretty sad, for the place that I used to promote as Calgary's best computer shop.

This is their third relocation of the NE shop since starting out toward McCall Lake Golf Course, which was extremely small. Unfortunately, it seems all they've done is add a bunch of TVs and stereos.

Memory

Ah Memory Express, such a hit and miss kind of place...

They have a really annoying tendency of only stocking the latest parts, so anything that is older than 6 months is usually hard to find there. I've repeatedly had to go to other shops and online to find things I needed.

I also have an issue with their prices at times. I get that they can't always offer great prices like newegg can, but when they are priced 40+ dollars over other small business in the city you know they're just gouging. Thankfully this is not always the case, most of the time they've been reasonable.

The selection at Memory Express is great, and can certainly be cheaper than purchasing on-line when you consider adding in the cost of shipping. And now that they've added a price-match policy, even against on-line competitors, it makes Memory Express a more enticing choice for purchasing computer parts locally.

However, I had a real painful experience in getting someone from this location to price match a sound card from NCIX. Even with a print out and verification of price and stock from the cashier's computer screen, they still had to call in the manager to verify (which is standard

Go here for the parts, not for the service. Prices are fair to good for the most part but the service is terrible. Don't let them upsell you either, its not for your benefit.

Selection: 5/5
Price: 4/5
Service: 2/5
Location: 4/5
Website: 3/5
Return Policy: 3/5

Recently I was looking for an SD card for my camera and after having no luck finding what i needed at Walmart, Best Buy or Future Shop. I was looking for a 16 GB that wasnt going to cost me the earth.
Their location was great, just off Macleod with tons of parking out front. Upon walking in, I realized this place was not for the uninitiated, this is a serious tech place with everything you could think of or need. The store was buzzing with people. The prices were excellent, my sd card cost me literally half of what it would have cost at Best Buy ( I did my research).
Best of all, the staff

** This review is for a shipping experience working with their online dept, not an in-store experience. Will update later. ***

Do NOT shop online here. Service is slow to respond, promises things and doesn't do them, and are generally snarky to deal with. What should have been a brain-dead simple transaction turned into a very frustrating experience. I cancelled my order.

Memory Express is a rare commodity in the industry. My background is in IT, so I have never had to use the knowledge of someone else in the industry. MemEx is a rare find, as they have that knowledge along with the best prices on hardware. While I've never taken advantage of their knowledge, I have had several conversations with their employees that likely lasted longer than their manager would like.

But that is an important point. The people working at Memory Express are nerds. Thanks to Tech Squad, the classification nerd is even less sexy than it was when I was a kid. But it&apos