Welcome to Avello Spa, offering you the finest in spa, massage, beauty, skincare and wellness in the heart of Whistler. Avello Spa has curated a selection of the most relaxing, rejuvenating and advanced beauty and wellness treatments available today. Enjoy one of the best massages Whistler has to offer.
Whether suffering from travel fatigue, aches from hitting the slopes or just looking to unwind, our massage therapists will draw upon their extensive knowledge to provide both relaxation and relief through massage therapy. Choose from a wide variety of massages or ask one of our experts for advice on which massage is perfect for your needs.
Whether suffering from travel fatigue, aches from hitting the slopes or just looking to unwind, our massage therapists will draw upon their extensive knowledge to provide both relaxation and relief through massage therapy. Choose from a wide variety of massages or ask one of our experts for advice on which massage is perfect for your needs.
Services
Please note that these prices do not include 5% Tax and 18% gratuity which are automatically added to all services. All of our therapists are certified in the profession in which they practice. Avello is a relaxation spa; therefore treatments cannot be reimbursed through your medical plan. Please arrive 5 minutes prior to your first appointment and alert us of any physical ailments, disabilities or allergies.
Escape to a place where pure mountain air and the enduring wilderness will inspire a renewal of the body, mind and spirit. The Avello Spa & Health Club resides within the Westin Resort and Spa in the world famous ski resort of Whistler, British Columbia. A luxurious retreat offering a complete range of spa services to induce total relaxation, the Avello Spa & Health Club provides a holistic experience for those seeking balance and revitalization.
Imported from France, our Bouvier tubs feature 144 underwater jets designed to sequentially massage away muscular tension, improve circulation, and eliminate toxins. All treatments begin with a 40-minute massage, followed by an exfoliation to prepare the skin to seal in the benefits of hydrotherapy.
Experience an awakening of your senses, outlook and spirit. Our signature treatments investigate the physical and emotional illnesses of the body and promote health. All our therapists are certified in the profession in which they practice. British Columbia does not recognize our province or country registrations, therefore treatments cannot be reimbursed through your medical plan.
Reviews (20)
Cassandra Elder
Dec 19, 2020
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Paije Davis
Jan 15, 2020
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Being on crutches I was carrying serious tension in my neck and shoulders. The pain was so bad I couldn’t sleep. I went to Avello and was massaged by Zoe and she did such a great job! I like that they give you a form to fill out specifying whether you want music playing, and whether you want conversation or silence, preferred pressure, etc. It was a great massage and I feel 100x better already. The massage did however run about 5 minutes under the 50 minutes I paid for. Tip: ask about local’s deals!
G. Weekes
Sep 15, 2019
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An exorbitant price for a manicure and removal of gel nail polish to begin with. My expectations related to the cost were perhaps a little higher than my typical mani-pedi place, but certainly paying triple the price would lead a person to think there must be something special to be offered here. But, no! An inordinate amount of time was spent shaping my nails, and although cuticle remover was used, the cuticle nippers were used to nip away at residual remover leaving my cuticles fully there, and once the post mani cuticle oil wore off, they were as ragged as before. I had to request that the polish
Kickboxngirl
Sep 06, 2019
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Short Changed - My Daughter and I went to Avello for the 50 minute massage. This was advertised online for $150 CAD. We arrived 15 minutes early and checked in. The front desk had us pay the $150 + 18% tip + Tax up front prior to the service. The total was $185 CAD. We were then led to a cute little sitting room and provided tea while we waited for our therapist. My daughter's therapist arrived first and led her down the hall to her room. I waited another 4-5 minutes before mine showed up (finishing my tea). When we got to the room, she said she would give me a minute to undress and get on the
Google Reviews
Jun 13, 2019
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The Avello Spa staff have had great customer service lately! I highly commend them for showing empathy, compassion and understanding when customers have a challenge and need help. They are to be commended for that! I have been happy with their services in general, although I won’t have a pedicure there again until they change their most uncomfortable awkward pedi chairs. An incident that occurred recently got me thinking about how much companies in general have changed in the last 10 years - for the worse. I made 2 spa appmts weeks in advance. I was well aware that they took my credit card info
Brad Smith
Jun 03, 2019
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Personally worked here before.
Excellent service from Therapists and Receptionists however both owners are arrogant, selfish and extremely unprofessional.
This includes withholding pays from employees, tips paid in cash and compulsory tips beyond logical amounts.
Please don't support a business run by evil people.
Excellent service from Therapists and Receptionists however both owners are arrogant, selfish and extremely unprofessional.
This includes withholding pays from employees, tips paid in cash and compulsory tips beyond logical amounts.
Please don't support a business run by evil people.
Laurie H.
Nov 04, 2018
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Dont do it. Stepping into this spa was the worst decision I made this week while visiting Whistler. I should have checked Yelp first. Do yourself a favor and DO NOT spend your money here. Facilities were a mess. The front desk girl pointed at the locked door to downstairs gym and said "go down there", no robe offered or directions on what would be happening. I had to find robes, towels, and locker room myself. When I came back (on time) for my service wearing a robe with only my swimsuit, she asked me for my credit card. Of course I didn't have it on me. She already took it when
Felisa Zhang
Sep 05, 2018
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Pay before the actual service with mandatory tips. Their system is not connected to the hotel. Music was a bit fast and annoying. They cannot turn down the music, turn it off, nor change the music. The masseuse kept on apologizing but the receptionist just said sorry and didn’t seem to care about the customer experience. It’s quite outrageous for the $375 CAD I paid on two 50 min massages. Do not recommend!
Jade S.
Apr 15, 2018
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The people who work there are very nice but next time I stay at this Westin I will go elsewhere. No saunas or soaking areas except the heavily used Westin pool area. Water is served in paper and plastic cups. Music was really bad light jazz and classical Muzak style elevator music. I had a scrub hydrotherapy massage and they do the scrub prior to soaking in hydrotherapy tub which is not the correct way to achieve optimal exfoliation. I also had a Thai massage and they did not tell me ahead of time to come clothed in yoga cloth needed for the stretching of the Thai massage and they did not have
Sari S.
Jun 14, 2017
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Do not have a massage from this place! They have special going on: massage 50 mins and milk bath for $129, but the milk bath runs out. Instead of trying to compensate, they basically say screw you! It's horrible service for area like Whistler and most importantly Westin!! Can't even charge the spa cost to the room! The heck? They also have lack of skilled therapist! Go to Fairmont Chatteau and be very pleased with the result!
Brooke K.
Feb 13, 2017
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This spa isn't a Westin style spa. The spa is operated separately from the hotel. There is no SPG discount, or charging it to your room. This is a treatment based spa. You go in for your service and you leave after.
If you keep in mind that and they don't have full spa amenities. The sauna,pool,workouts space is operated by Westin and are not directly connected but have access. You will change in your treatment room and are not given a robe or have a quiet waiting room. There are no locker rooms or showers for after.
For what you get, this is expensive. The treatments are
If you keep in mind that and they don't have full spa amenities. The sauna,pool,workouts space is operated by Westin and are not directly connected but have access. You will change in your treatment room and are not given a robe or have a quiet waiting room. There are no locker rooms or showers for after.
For what you get, this is expensive. The treatments are
J. B.
Oct 07, 2016
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Sharon M.
Mar 17, 2016
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Three of us went for an 80 min aromatherapy massage which cost $272.60 each. While I was having my so called aromatherapy massage I asked the girl when she was going to add the essential oils. She said, "oh can't you smell them?" No! I checked with my companions who said they could not detect any calming scents either. We mentioned it as we were leaving but received a blank look as a response. We were wondering why they offered us an extensive menu of essential oil combinations? They charge an 18% gratuity whether you like the treatment or not. The relaxing room is small with
Tricia D.
Dec 30, 2015
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I was hesitant to try this spa after the negative reviews but my experience was great! It was a decent hotel spa, kind of small and nothing too fancy but very clean and since I was going for a deep tissue massage to help relieve back and neck pain and wasn't planning to spend the day at the spa it suites my needs. My massage therapist, Daniel, was excellent. I was a bit nervous about having a male massage therapist but he was very respectful and did a great job. He thoroughly reviewed my intake form and carefully listened to what areas I wanted him to concentrate on. It was exactly what I
To K.
Sep 27, 2015
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It deserves less than 1 star. The place is terrible. Overpriced, poor service, terrible staff and an owner who could care less about providing good service. They don't seem to care about making people happy and providing high quality just about $$$ and the bottom line. A stressful waste of time and $$$. Don't go to Avello. Tons of other options.
Jen D.
Aug 10, 2015
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Cons-
Wasn't told about free parking spots, even though I called back a second time specifically about parking.
Wasn't told we could use the fitness center and spa when booking (so didn't bring appropriate clothes etc).
Massage wasn't great - not masterful technique.
Although I told her specifically to avoid a large painful bruise, she massaged it anyway.
Couldn't understand anything she said anyway.
Way overpriced for service and skill.
Only pro was milk bath was nice.
Go somewhere else!
Wasn't told about free parking spots, even though I called back a second time specifically about parking.
Wasn't told we could use the fitness center and spa when booking (so didn't bring appropriate clothes etc).
Massage wasn't great - not masterful technique.
Although I told her specifically to avoid a large painful bruise, she massaged it anyway.
Couldn't understand anything she said anyway.
Way overpriced for service and skill.
Only pro was milk bath was nice.
Go somewhere else!
Ahmed B.
Jun 16, 2015
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AVOID AT ALL COSTS!
You will be asked to accept and sign off on the 18% gratuity twice before even starting any treatments. Of course they called it "checking in". It seems to me that forcing customers to pay 18% and not allow adjustments has not been going well and that is why they are forcing you to accept and sign.
The masseuse and massage were great but nothing extraordinary. When it came time to pay, I was more comfortable with a 15% gratuity. Even though on the two pages I signed off on initially it specifically said the gratuity could be adjustable they refused to let me change
You will be asked to accept and sign off on the 18% gratuity twice before even starting any treatments. Of course they called it "checking in". It seems to me that forcing customers to pay 18% and not allow adjustments has not been going well and that is why they are forcing you to accept and sign.
The masseuse and massage were great but nothing extraordinary. When it came time to pay, I was more comfortable with a 15% gratuity. Even though on the two pages I signed off on initially it specifically said the gratuity could be adjustable they refused to let me change
Rachael R.
Feb 11, 2014
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Wahine M.
Nov 14, 2013
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I had a deep tissue and milk bath hydrotherapy treatment during the special that they ran. The milk bath itself was relaxing and the massage was just ok. Even though it was deep tissue it was no where near deep. The disappointing matter is that I asked for an RMT when booking, not knowing at that time they don't employ RMT's, and not told otherwise. I didn't find out til the end of my treatment when I was paying!
I addressed my concern with the owner Suzanne Johnston who proceeded to tell me
"After receiving your concerns from William I immediately checked our website , brochure
I addressed my concern with the owner Suzanne Johnston who proceeded to tell me
"After receiving your concerns from William I immediately checked our website , brochure
Arnaud F.
Mar 02, 2012
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This was my second visit to Avello. The first visit two years ago was pretty unspectacular (except for an excellent massage from Nicokoli (I think that was his name - his Mom also worked at the spa).
This time around I had a massage and a haircut. Excellent haircut from Sarah (an Aussie who is on call). She was great and did a terrific job. I also had a terrific massage from Matt. Also an Aussie and physic, he was just excellent.
So the treatments were great, but overall, if you like a warm, welcoming all-day kind of place, this is not it. It looked like the spa was pretty empty. There are
This time around I had a massage and a haircut. Excellent haircut from Sarah (an Aussie who is on call). She was great and did a terrific job. I also had a terrific massage from Matt. Also an Aussie and physic, he was just excellent.
So the treatments were great, but overall, if you like a warm, welcoming all-day kind of place, this is not it. It looked like the spa was pretty empty. There are
