When dealing with health issues it's important to feel not only comfortable, but also supported and well informed. The Wheelhouse Integrative Medical Clinic team of certified, highly skilled and experienced medical professionals always has our patients' best interests and wellbeing at heart, and will make sure you are given the highest level of care.
Dr. Mailey is a die hard Winnipeg Jets fan who recently moved to Victoria with his wife and golden doodle Rosie. In Calgary he was a family physician with a special interest in procedures such as joint injections and skin biopsies. He also has additional training in Botox for medical and esthetic uses.
Dr. Mailey is a die hard Winnipeg Jets fan who recently moved to Victoria with his wife and golden doodle Rosie. In Calgary he was a family physician with a special interest in procedures such as joint injections and skin biopsies. He also has additional training in Botox for medical and esthetic uses.
Services
We are excited to offer the services of our RN Savannah Moody. Savannah is here to assist patients with their medical needs. 3. Refer to social work - (if the patient needs help accessing funding for medication etc.) Our Social Worker is Vanessa Butler. She is here to help patients who have a family physician in our clinic.
Reviews (10)
Meet Suthar
Aug 22, 2021
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One star seems like a high rank. Hands down the WORST customer service. The doctors are nice but their receptionist seems like the worst person I have ever dealt with.
I called to ask if they are taking new family Patients and before I could finish my initial question the receptionist cut me off with a really rude tone and said “we are not taking new applications” and did not bother to explain or provide more detail.
I asked again to get more clarification and she CUT ME OFF AGAIN and said the same this.
DO NOT GO HERE. Save your time and energy by avoiding this place at all cost.
I called to ask if they are taking new family Patients and before I could finish my initial question the receptionist cut me off with a really rude tone and said “we are not taking new applications” and did not bother to explain or provide more detail.
I asked again to get more clarification and she CUT ME OFF AGAIN and said the same this.
DO NOT GO HERE. Save your time and energy by avoiding this place at all cost.
Mike Taker
Aug 11, 2021
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Carlos Arias
Jul 22, 2021
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They are not accommodating and not friendly at all. They just let me know they won’t have walk-ins anymore and kind of stopping any service for me. I used to have a family doctor with them for years who retired and they never let me know I could apply again for another one and when I did it because another doctor told me, the lady who came at the door made me feel like please don’t come back here anymore. In addition they charged me for sharing information with my other doctor.
Cynthia Sams
Jul 20, 2021
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I called today for apt. Haven’t seen my Dr. for 2 years with COVID. Told I could have a tel. Call with him next week on the 10th. I said, he needs to see me…. Told… after tel call you can get apt to see him If necessary! That’s so crazy. I know he needs to see me. He will bill twice for this I suppose! Then I said I need a prescription filled ASAP. Well receptionist said dr. would call me on the 5th regarding prescription. Why? Can he not just call in the prescription? I’m out of pills tomorrow. No….. I need phone call with him? More billing! Told to get an emergency supply of pills
Jake B.
Jun 14, 2021
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Not uncommon to see bad reviews for walk in clinics, but this one truly deserves them. Everytime I have been here the reception lady has been cold, unhelpful and even rude.
The going response to any basic question here is I don't know and I can't do anything for you.
The bad attitudes from staff are totally unnecessary and do nothing but create a bad atmosphere. Everytime I've been here I have felt as though I was actually inconveniencing or bothering the staff.
Their one saving grace is Jackie, who is a nurse that is doing her Internship there, she has been awesome! super helpful getting me
The going response to any basic question here is I don't know and I can't do anything for you.
The bad attitudes from staff are totally unnecessary and do nothing but create a bad atmosphere. Everytime I've been here I have felt as though I was actually inconveniencing or bothering the staff.
Their one saving grace is Jackie, who is a nurse that is doing her Internship there, she has been awesome! super helpful getting me
Tina Siebert
Jun 11, 2021
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This clinic is clearly using the luxury of the doctor shortage as an excuse for terrible patient service. I heard Dr. Memon was taking NP in which during Covid they requested I fill out form for both myself and son. I dropped them off as requested back in January. The girls that came to the door was rude and clearly used the Covid excuse to do as little as possible for us.... after dropping all the forms I called to see why I hadn’t received a call this was now June. They acted shocked, I again updated MSP numbers and was told to Wait again. Finally received a message to book and when I called
Almeda Getty
May 29, 2021
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Dr Samcoe is always amazing. I have a malady that had plagued me for years and I have seen much improvement from following his recommended treatment.
The difficulty is getting an appointment. They have 5 phone lines and 2 people taking calls. The phone system does not take messages, does not have a call back system. I have delayed selling treatment because the process of getting an appointment (walk in or for another day) exasterbates my condition.
Im sure the receptionists would be lovely people if the patients coming to them were not annoyed by needing to dial 33 times.
These problems existed
The difficulty is getting an appointment. They have 5 phone lines and 2 people taking calls. The phone system does not take messages, does not have a call back system. I have delayed selling treatment because the process of getting an appointment (walk in or for another day) exasterbates my condition.
Im sure the receptionists would be lovely people if the patients coming to them were not annoyed by needing to dial 33 times.
These problems existed
Judy Scott
Feb 19, 2021
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I've been abandoned as a patient at this clinic! Was one of their first patients when it opened and now the clinic won't even see me. I have a brain tumour, autoimmune diseases and more, and will soon be 65. They told me they no longer do walk-ins and their doctor is taking no patients. I was left with filling out applications for a doctor or nurse practitioner at other facilities. I was never given the option to fill out an application at the Wheelhouse. I still have no medical professional. I've been using Babylon to have prescriptions filled. Yesterday, I got a call from the Wheelhouse to say
Rob Robson
Aug 05, 2020
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Maria Cabalu
Aug 04, 2019
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I only have praise for Doctor White who saved my son’s life about 2 years ago with his expert assessment and diagnosis and quickly made arrangements for emergency admission.
I only regret seeing so many of his patients turned away (including myself), after waiting long periods outside in the rain and cold. For the most part it looks like a dozen or more are told by front desk staff “we are not taking anymore patients for the day... and that is shortly after 9 am when they open.
I believe great Doctors are hard to come by. He is genuinely caring and I understand why there is a long line up
I only regret seeing so many of his patients turned away (including myself), after waiting long periods outside in the rain and cold. For the most part it looks like a dozen or more are told by front desk staff “we are not taking anymore patients for the day... and that is shortly after 9 am when they open.
I believe great Doctors are hard to come by. He is genuinely caring and I understand why there is a long line up