Vancouver Island Linen Supply

One hour dry-cleaning. Found them on the web, pants were $12.20 on their website. Called and asked if they could do my pants by 5 PM (it was 1:30 PM). They checked around and said yes, they could do it if I got them there by 2 PM. I did that and they took my pants then told me there was a surcharge of 4 dollars since they were doing it in 2 hours. I guess I was confused about the "One Hour Cleaners" moniker. I asked about it, stating I should have been informed when I called, for which the owners wife started making excuses like she was doing me a favour by getting me off the phone so

Positive: Professionalism, Quality, Responsiveness, Value
I use this business all the time, and they are fantastic. Staff is very friendly and the quality of the work is top notch!
I actually look forward to going, saying hi ! Great Victoria business.

Nothing beats on premise service. This team really cares and makes an effort to get the stains out. Thanks for taking the extra time with our clothes!

It's funny leaving this review because I did not, in fact, even end up needing their services...
Today I popped in to ask how much it might cost to dryclean a dress of mine that is heavily beaded, since the slip underneath got drink stains on it at a particularly rowdy party in pre-covid times...I didn't even find the stain until today, a year later, so I figured the dress might be beyond help.
The man at the counter was very friendly and helpful, and after telling me the price to get rid of the stain, he offered me some tips on how I could even remove it myself if I wanted to! I'd never dealt

Positive: Professionalism
Very pleasant experience today, very professional and knowledgeable. This was my first contact with the business and I would certainly not hesitate to recommend One Hr based on my experience today. Thank you Jennifer

They damaged my jacket and wouldn't even refund my dry cleaning fee, let alone replace the garment. They admit it was damaged, but claimed that they don't guarantee trim.....Don't most jackets have trim? Seems like they don't know or care what they're doing. I would avoid this place, as well as Scrub Your Duds who sources out to them.

The quality of dry-cleaning is good, however the staff is not. I have been greeted many times with eye rolls and sighs. I once showed up 20 minutes before closing to a staff member counting the till, only to have her sigh (as if I had greatly inconvenienced her by picking up my dry-cleaning). It is just not worth it. I would rather pay more for friendly staff.

After a pen burst in my pocket and I didn't notice, I got black ink all over the outside and inside of my favorite winter coat, polyester shell on the outside and a soft fuzzy interior. I honestly didn't think they'd be able to get it all out, but my coat is like new! Not even a hint of ink anywhere. Thank you so much One Hour Cleaners!

I just had an incredibly unpleasant experience with who I presume to be the manager of this business. I received a garment back that was not cleaned and had damage to it and was charged full price. I had been told when I dropped it off that the delicate part wouldn't be touched. When I pointed this out and the damage, he repeatedly told me, no, no, I was wrong, an employee would never say that and got quite aggressive as I countered that this was precisely what I had been told by his employee when I dropped it off. So much for putting the customer first. It was a truly unpleasant experience

I took my blazer for cleaning to get out a spot (which they weren't able to do) and the once shiny black buttons came back with a white filmy finish on them. I called the main number and spoke to a man who said to bring it back and they'd take a look; they'd either fix the issue or replace the buttons. A few days later I dropped it off at Obed/Tillicum location and the woman at the desk confirmed they would replace the buttons. A few days later I got a call from the owner who wanted to know what I wanted them to do - he had no idea what to do with my blazer. I explained what his

My dry cleaning goes through One Hour Cleaners, and I've always been satisfied, recently I sent in a blazer and dress, and I had forgotten an important receipt and that my button fell off and I had put it in my pocket. Well, not only did they return my receipt, but my button was sewn back on! Thank you!!!! A++++

Had some gravey spilt on my jacket, it didn't get deep into the fabric or anything, i could have washed it myself but decided i should just take it in since i have to pay for laundry in my building anyways. Not again, one hour cleaners? Try 24 hours, and then it wasn't even fully clean! $25 i won't be getting back, i still have gravey on the coller, it's again not deep in the fabric, i can scrape it off with my fingernail, how is that still there?!?

SAVE YOUR CLOTHES AND MONEY - GO SOMEWHERE ELSE
I have been a long time customer of the business. When they washed my new suit they left damage to the buttons, and when I went to pick it up the staff member noticed, apologized, and offered to fix the issue by replacing the buttons. Sounds fair right??
After leaving the clothing with them for two days to fix the issue the owner proceeded to contact me and tell me it wasn't his responsibility and to read my receipt. He then retracted the offer of his staff member to fix my suit buttons for free.
As I had already paid for the cleaning, I told him

While running around on the day before our lovely friend's wedding we discovered our trusty steamer wasn't working. We called around to different cleaners and when we spoke to the folks here we were assured "all it would take is quick steam". When we arrived to pick up the 3 dresses we were absolutely astounded by the bill!!! We asked if it was a mistake and were told that "well, steam wasn't going to work so we had to press them". My question is this... if you took your car in for an oil change and received a bill for new tires, would this be acceptable? We hired

Do not do business here.

The owner, Peter, is absolutely terrible with customers and very unprofessional. After my shirt was damaged, I was told by him that my shirt "wasn't even that nice in the first place" (very insulting) but that he would give me a credit, repair my shirt, and return it within two days.

Three weeks later, I followed-up with Peter to find out where my repaired shirt was. He explained to me that he was in the middle of $100,000 in renovations and that "my problem" wasn't a priority. Surprisingly, he asked what he could do for me and agreed