Our team members have, on average, more than 20 years of hands-on experience in Telephony and Call Centre Systems Management. This firsthand experience enables us to fully understand and appreciate our clients' desire to decrease related Telephony & Call Centre costs, increase productivity and enjoy the resulting increase in revenue.
Our professional telephony research / consulting / training team possesses demonstrated expertise in the needs assessment, research, design, implementation, management and maintenance of Telecommunication Systems including the specification and sale of all recommended telephony hardware, software and training.
Our professional telephony research / consulting / training team possesses demonstrated expertise in the needs assessment, research, design, implementation, management and maintenance of Telecommunication Systems including the specification and sale of all recommended telephony hardware, software and training.
Services
At ARC Consulting & Telecom Services, we are fully committed to providing Telephony solutions that improve productivity, enhance customer support performance and reduce overall Telecom costs. Our clients include Fortune 500 Corporations, mid-size corporations and small, privately owned businesses and we've provided them all with valuable telephony solutions to their Telecom and Call Centre requirements that successfully:.
We can assist on a project by project basis, act as your entire Systems Management Team or simply supplement your own team with additional support as required. Our professional support team will work closely with you to facilitate smooth transitions or to implement entirely new Telephone, Voicemail or Call Centre Solutions.
We provide complete and comprehensive Telephony and Call Centre Workforce Management Services including an initial Assessment of Employment Requirements, development of Job Descriptions, prospective Employee Interviews, Workload Evaluation and Distribution as well as Performance Monitoring and measurement.
Does your business have a sufficient number of telephone lines to accommodate your customers? Are you paying for too many phone lines based upon your requirements? Or, might your Telecom Systems be under-serviced? Telecom facilities can unknowlingly experience unnecessarily high telecom costs as well as inferior levels of customer services.
Our Telephony experts will convert your business goals into clearly documented Telecom Requirements and specifications providing solutions that are researched, procured, installed, implemented and monitored to ensure your desired Telecom Goals are attained. Beginning with an initial interview to identify your long term business goals, our experts will become an integral part of your Telephony Team throughout the life of the project.
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