Needles Appliance & Mattress Centre has been serving Stratford and area for over 60 years. Our no pressure sales staff will gladly assist you in finding the right product for your needs, and for your budget. Our delivery team will uncrate your product, set it into place (along with basic installs), and remove your old appliance or mattress, while operating with the utmost respect for your home.
For any future repair needs, our in-house service department will address any in or out of warranty issues for all products purchased from us. If you have since moved out of our service area, we will help locate a technician in your area to resolve your issues. Both our delivery and service departments operate six days a week to accommodate our customer's busy schedules.
For any future repair needs, our in-house service department will address any in or out of warranty issues for all products purchased from us. If you have since moved out of our service area, we will help locate a technician in your area to resolve your issues. Both our delivery and service departments operate six days a week to accommodate our customer's busy schedules.
Services
We believe that a great experience doesn't end once you've purchased from us. We are committed to ensuring that our customers receive the same level of service from purchase to delivery and beyond. If you have any concerns feel free to contact us. We guarantee the merchandise will be in showroom condition upon delivery.
Because you love what they do for you! The Excelsior Appliance Service Experience gives consumers the peace of mind in knowing their new appliance will function properly. They have the choice in protection and coverage on almost every appliance in the home. It's the ultimate choice for risk-free living with quick, easy access to service if needed with real value and affordable pricing!
Excelsior HE Laundry Detergent is a revolutionary product, offering amazing value and resulting in unsurpassed cleaning and performance, leaving clothes fresh and clean! It's designed for high efficiency washers, however it is also safe to use in traditional washers as well. Only 15ml of detergent is needed per load, which is less than the normal amount as compared to competitive brands!
The Stay-Cool Mattress Protector makes life easy! It features a patented zipper system for easy maintenance and dry wick technology that provides a cool, comfortable sleep. It's fully breathable, comes treated with Teflon and Silver Antimicrobial. PLUS it has the features of the Invincible! It's perfect for use during the Spring and Summer seasons, and a favourite of women in the 50+ crowd.
Reviews (16)
Janet Sutherland
Dec 29, 2021
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Bill Schlotzhauer
Nov 19, 2021
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Erik Rudi Stager
Sep 26, 2021
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Janet Cox
Sep 03, 2021
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We had a really great experience shopping here, even though it was fully remote. Jack helped us work through options and found a great solution for a washer for us. It looked as though things were going wrong when the shipment was delayed, but through some kind and clever maneuvering Jack sorted out the problem, and got the new washer delivered in a timely way. Greatly relieved and grateful for the effective help.
Brenda Mohr
Aug 28, 2021
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Jamie Sangster
Aug 23, 2021
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Service - This is what puts them at full 5 stars. Prices are great, it's great to shop local, but what sets them ahead is service. The people they sent to install we're courteous and went above and beyond. (our old microwave had been installed and the cupboards built around it, poor install guy had to cut it out and make room for the new one, then even tacked up the wires for our under cabinet lighting that was dangling before they even came and had nothing to do with the work he did) We also had some back and forth getting a fridge that worked with our space and they accommodated.
Ingy Barclay
Jul 19, 2021
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Went in to look for a Fridge. Was blown away by the variety of options they had. The sales person was very knowledgeable in their products. Excellent service. Prices very comparable from what we saw. We are taking a day to consider our purchase as we consider a couple of brands. Will update this with our purchase and delivery experience when we go back.
I really wish they were open later. (just 6pm instead of 5.30 would make a huge difference for someone like me) but COVID times probably dont help.
I really wish they were open later. (just 6pm instead of 5.30 would make a huge difference for someone like me) but COVID times probably dont help.
Judy Hartman
May 10, 2021
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We LOVE Needles! We have purchased ALL of our appliances here since we moved back to Stratford in 1978. Why? ... because of their excellent service and high quality merchandise. We just got a replacement washing machine today. We bought our old one at Needles. We bought it in 2006. It lasted 15 years with 0 problems. The delivery, scheduled between… 2:00 and 4:00 today, was complete by 3:00. They even took our old one away. The delivery guys were great! ... all masked up, extremely courteous and knowledgeable about the machine. Thanks once again Needles! Terry and Judy Hartman
Patricia Weber
Apr 14, 2021
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I just bought Maytag washer and dryer here and I was very impressed with the service I bought them on Friday and they were at my house Monday. The guys brought them in, set them up, replaced the pipe behind the dryer and cleaned up ALL their mess. It was fantastic service even the sales guy wasn't pushy and left me alone from time to time to make up my mind. I never felt pressured from start to finish. I would definitely use this place again. Oh and the 2 guys who came to my home were just a treat to talk to. Great job cause good customer service is hard to find these days.
Rob Allen
Mar 16, 2021
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I went in to buy a washer and dryer. The very nice lady helped me choose the right one, and then we found out they didn't deliver to my area. But she still continued to give me expert advice and suggestions on places to look and made even more recommendations on other appliance brands and warranties. Excellent service and would highly recommend. I'll be back for any future purchases I can to support them.
Shannon Archer
Feb 26, 2021
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Why to shop local (sorry this is so long, but well worth the read):
The fridge in our garage decided to stop working. We were given it second hand several years ago from friends who no longer needed it, so it owed us nothing. We decided it was time to upgrade our kitchen fridge and relegate the one currently in the kitchen to our garage. In a… search for a new fridge we had two VERY different experiences:
Our first stop was Needles Appliance & Mattress Centre. We were met at the fridges by Jason, who we found out later was new to Needles. Jason took the time to ask us specific questions
The fridge in our garage decided to stop working. We were given it second hand several years ago from friends who no longer needed it, so it owed us nothing. We decided it was time to upgrade our kitchen fridge and relegate the one currently in the kitchen to our garage. In a… search for a new fridge we had two VERY different experiences:
Our first stop was Needles Appliance & Mattress Centre. We were met at the fridges by Jason, who we found out later was new to Needles. Jason took the time to ask us specific questions
Sharon Kearsey
Dec 19, 2020
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Quinntin Sebben
Sep 04, 2019
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The customer service is far from what you would expect. We wanted to buy local we bought a fridge they broke it never replaced the drawers in it that were broken. Then we decided to give him a second chance by stand-up freezer representative did not listen to what we had said and we got a manual freezer inside of a frost-free did not realize that until a month in. The frost build up was outrageous when we called to have that taken care of they were nothing but rude.
Susan Young
Jul 20, 2018
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Sales, selection, and service are second to none. We travelled to shop, but returned to Stratford to buy because we wanted and needed reliable sales advice (thanks Tony) and superior delivery and installation (thanks to the guys Nano—they were all a pleasure to have in our home). We are extremely pleased with our new Maytag kitchen appliances and the super deal on the LG laundry pair.
Brian Pugh
Jun 29, 2018
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Shelley Brown
Dec 08, 2017
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