T-Shirt Elephant launched in 2010, and from the start we've focused on printing quality custom apparel. From our beginnings as an online start-up to growing into Canada's largest online custom apparel website, we've always strived to stay true to our beliefs, delivering quality custom apparel to our customers on time and for affordable prices.
What truly makes us different from other printers in Canada is our belief in using the newest and most innovate print methods and operating the highest-end print equipment available on the market today. In addition, we employee over 75 staff members who are experts when it comes to customer service, graphics design, and screen printing, direct to garment printing, and embroidery.
What truly makes us different from other printers in Canada is our belief in using the newest and most innovate print methods and operating the highest-end print equipment available on the market today. In addition, we employee over 75 staff members who are experts when it comes to customer service, graphics design, and screen printing, direct to garment printing, and embroidery.
Services
T-Shirt Elephant offers a number of unique apparel printing services you will not find anywhere else online. Our commitment to quality has driven us to find the best ways to decorate apparel no matter what type of design you would like printed. The team at T-Shirt Elephant has the expertise to determine which print method is ideal for your design and ensure we use the best method to make your design look amazing on a shirt.
Have a great idea but lack the art skills to get it into the world? We can help! We always offer design Review and Repair as a free service, but if you are thinking about hiring a designer, let us know! Digitization - If you have a great design on paper, but lack the skills to turn it into a digital masterpiece, we can help.
From T-Shirts to Sweatshirts to Hats to Jackets, T-Shirt Elephant has over fifteen categories of different apparel for both men, ladies, and youth, in range of styles and price points. We carry popular brands like Gildan, American Apparel, Alternative Apparel, and many more. No matter what type of shirt your looking for T-Shirt Elephant has you covered.
T-Shirt Elephant is a proud supporter of our community. If you would like T-Shirt Elephant to sponsor your event, we would be happy to hear from you. Please note that we do not sponsor political or religious events, in an effort to remain neutral and unbiased. Please fill in all applicable fields and provide as much detail as possible.
We bring visibility to your next event by engaging your audience in the screen printing process. Our print team can create customized apparel live on-site for your audience. Whether it's an indoor or outdoor event we have a mobile printing solution that can cater to any environment or location. From trade shows to a corporate activiation, we've done it all before.
Reviews (25)
Karnik Family
Jan 02, 2022
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Seleena Champagne
Dec 23, 2021
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Was very pleased with our order! The shirts and print is excellent quality. This was our second time ordering! My kids like to make shirts of their artwork and this is a wonderful way for them to do that. We even had to contact T-shirt elephant to make last minute changes and the response was quick and satisfying!! Highly recommend!
Ashley McDonald
Nov 28, 2021
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From ordering to delivery, the process was seamless! The website is very user-friendly but they also have a chat-box if you hit any snags. My order was processed right away, and I received it less than a week later. The quality of the shirt is great, the imprint looks spectacular and I know my partner is going to LOVE this surprise in his Xmas stocking. Thanks to the team at T-Shirt Elephant, I wouldn't hesitate to order from them again!
Shan B.
Nov 11, 2021
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Worst customer service and products ever.(I ordered last Nov.). After confirming and paying, I was then told they could not deliver on time. I asked for money back. Nope. They claimed they had already ordered the t -shirts. Really? That's a super lame excuse for a t-shirt company that would sell them as it was pre-Xmas rush! I asked many times for a rep to call - never happened. No replies to emails. Design was messed up on our shirts and could not sell them. BAD BAD BAD I would give zero stars if possible.
Connor Downs
Oct 11, 2021
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Jordan Kimura
Oct 03, 2021
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I have ordered from this company before and recieved good service but this time I ordered 10 custom shirts over 2 months ago. The first time I ordered the shipping status said it was delivered when I was not and when I brought this to customer service they said they would try to ship to a new address that I provided (both of these addresses have been used by this company in the last 2 years so I know they work). Fast forward another month and the second shipment said that it's been sent back to the sender. Very frustrating experience that still has yet to be resolved. Would not recommend this company
Jarrett W.
Oct 02, 2021
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DO NOT USE: I recently ordered an American Apparel 50/50 shirt and received a completely different shirt than what I ordered that was of significantly worse quality. I needed this shirt for an event and even super rushed the order that charged a 50% additional fee. I reached out to the co-owner Jason who told me they have the right to switch the shirt type at any time without warning and to check the FAQ next time. Not only did I not receive the right shirt but the customer service was extremely poor and non-sympathetic despite the company's error. I highly recommend you look at alternative companies
Sherri Molloy ElSharra
Sep 16, 2021
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I have ordered several custom one-off t-shirts and tank tops through T-Shirt Elephant over the last four or five years. I am consistently impressed with thier quality, speed, service, and pricing. Buying one-off shirts may be expensive, but the quality more than makes up for it, even the shirts I have from years ago are in excellent condition, no holes in the fabric, no fading or cracking of the image. I will definitely be using them again in the future.
Christopher Prest
Aug 31, 2021
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Seest L.
Jun 25, 2021
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I placed an order for 1 t-shirt and one cap. The order was shipped a month later. To make things worst, they sent me a youth size t-shirt instead of a regular size. I contacted customer service and they assured me that a replacement would be shipped on Monday of the following week. I mentioned that I had a web-promo that required I have the t-shirt on the following Friday. Unfortunately, the t-shirt was never shipped on time, as a matter of fact, it was shipped on the Friday I had my meeting. Horrible experience and will never do business with them again. They missed out on a good business opportunity
R. C.
Feb 03, 2021
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One might think it reasonable to assume that the method of shipping chosen by T-Shirt Elephant would have the best interests of the consumer in mind.
Based on my experience, this doesn't appear to be the case. Because they chose letter mail there is no way to track shipping. As a result, package hasn't been delivered and their response is 'sorry, can't help you'. My suggestion then? Don't walk away, run away from T-Shirt Elephant.
Based on my experience, this doesn't appear to be the case. Because they chose letter mail there is no way to track shipping. As a result, package hasn't been delivered and their response is 'sorry, can't help you'. My suggestion then? Don't walk away, run away from T-Shirt Elephant.
Trisha P.
Jan 06, 2021
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I had the worst customer service from Chelsea R. I ordered a 17 sweaters that was 70/30 and 20oz and instead I received 17 sweaters that were 50/50 with an extremely lighter weight. Their policy says if the sweater is out of stock then they have the right to substitute it with a sweater thats of equal or higher quality which what I received was not the value of the sweaters were different as well. The one I ordered was around $18 and the sweaters that I received were around $12.
I would ask specific questions like "Can I have the link to the product I received" and that would be ignored
I would ask specific questions like "Can I have the link to the product I received" and that would be ignored
John E.
Oct 02, 2020
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A few years ago they were great, these days I wouldn't recommend them to anyone. Poor quality, ridiculous lead times and poor communications. When I finally received my orders you could tell they were rushed as this printing was peeling off and of poor quality... I really hope whoever takes them over does a major overhaul because I'd like to purchase locally if I could.
Farrell A.
Aug 06, 2020
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Customer service is absolutely terrible.
Their return policy is only 5 days which seems incredibly ridiculous to me.
We bought our employees new shirts and they weren't worn until well over 5 days as they just got back to work due to COVID.
After just 1 wash the shirts are peeling and look absolutely terrible.
For shirt that's over $50 that's NOT ACCEPTABLE.
We will not be ordering from this company again after they handled this.
PS this was washed and not put in the dryer!!
Their return policy is only 5 days which seems incredibly ridiculous to me.
We bought our employees new shirts and they weren't worn until well over 5 days as they just got back to work due to COVID.
After just 1 wash the shirts are peeling and look absolutely terrible.
For shirt that's over $50 that's NOT ACCEPTABLE.
We will not be ordering from this company again after they handled this.
PS this was washed and not put in the dryer!!
Vonny W.
Jun 07, 2020
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T-Shirt Elephant used to be my go-to for printing shirts and sweaters, but has since gone downhill... by a landslide.
I first ordered from them a few times, printing my own designs on t-shirts and hoodies. I appreciated their wide selection of products and the quality of printing was quite good, even after multiple washes. Overall, the Gildan men's softstyle tee and Gildan adult hoodie and/or crewneck were my favorites. As others have stated, shipping times are a little misleading but it never bothered me too much at the time since I was not on a deadline and/or would order early enough that
I first ordered from them a few times, printing my own designs on t-shirts and hoodies. I appreciated their wide selection of products and the quality of printing was quite good, even after multiple washes. Overall, the Gildan men's softstyle tee and Gildan adult hoodie and/or crewneck were my favorites. As others have stated, shipping times are a little misleading but it never bothered me too much at the time since I was not on a deadline and/or would order early enough that
Sarah R.
May 11, 2020
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I made an order of 10 t shirts on my phone. I designed and added my logos, but when I got the T-shirts they were all blank. I called their customer service and was told that using a phone to order isn't recommended, and was refused a refund even though I sent all the tshirts back untouched. Don't think any business could care less about customer satisfaction. So now I'm out of money and the product, they refuse to help me unless I make another order and pay for it. Just stupid.
Carson M.
Apr 16, 2020
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Brutal, brutal, and brutal. Is the only word to describe this companies operations and the customer service they pretend to offer.
This is the first time as a business owner that I have ever considered writing a review and on that note congrats to T-shirt-elephant.
From the first step of trying to redeem a 20% code that was guaranteed on all future orders ( on a combined order two years prior between family members) to the last on receiving sweaters that fit two sizes less then what they were supposed to fit has made this painful. To make matters worse it takes 3-4 days to get a response over
This is the first time as a business owner that I have ever considered writing a review and on that note congrats to T-shirt-elephant.
From the first step of trying to redeem a 20% code that was guaranteed on all future orders ( on a combined order two years prior between family members) to the last on receiving sweaters that fit two sizes less then what they were supposed to fit has made this painful. To make matters worse it takes 3-4 days to get a response over
Cee E.
Feb 24, 2020
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I bought a shirt online to sample it to see the quality as I want to produce a large amount of printed shirts. I uploaded a photo and they show you what it will look like on the shirt before you purchase it. I was going for a worn in look so I added the distress effect. Got the shirt didn't like but took it as a loss waste of money. Then I got an email asking if I was happy so I replied and explained that I wasn't and why and they basically went back and forth with me telling me it's my fault for the picture I uploaded even though the example and picture looked way better and less
Patrick S.
Aug 21, 2019
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Website gives you an 'estimate delivery date,' which leads you to believe that is when the shirt will arrive to your place. But no. Their definition of a delivery date is when the order will ship. It then takes 14+ more business days to get the item because they choose the slowest shipping method.
Very disappointed with my purchase. Not going to receive my order anywhere close to on time, despite placing it a month before I needed it. I wouldn't order from here unless you are okay with receiving your purchase more than 6 weeks later.
Very disappointed with my purchase. Not going to receive my order anywhere close to on time, despite placing it a month before I needed it. I wouldn't order from here unless you are okay with receiving your purchase more than 6 weeks later.
Lee H.
Mar 22, 2018
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I don't often review on Yelp, but I felt I had to with this. I order some custom shirts and they did not come out even close to what I was expecting. The colour of the design was dull and faded. I then discovered that returns had to be within 3 business days. I would definitely recommend staying away from them.
Yvonne Q.
Aug 11, 2017
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Just got my shirts in the mail. The print is amazing however, the XL shirt was obviously smaller than the medium shirt (it looked like a small). Emailed customer service and since the shirts weren't personalized, I'm out of luck. The solution suggested by customer service was give the medium to the person who fits into a XL and the (small) XL to the person who wears medium. Yes, because someone who needs an XL can wear a medium size shirt...
Mel P.
Nov 30, 2016
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Jessid T.
Oct 18, 2016
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Abysmal customer service:
-order was weeks late [including for opening game and team pictures] no apologies given, no reason was given, no price reduction, no nothing. Would not respond to phone calls or requests for a phone call.
False Advertising:
-Website claims 100% Made in Canada. More like 0%? None of the clothes are made in Canada. Our were produced in central america. Again, nowhere does it say this when you're ordering. I phoned the company independently to ask about this and was hung up on. The printing is done in Canada sure, but the designs are input by users so they can&apos
-order was weeks late [including for opening game and team pictures] no apologies given, no reason was given, no price reduction, no nothing. Would not respond to phone calls or requests for a phone call.
False Advertising:
-Website claims 100% Made in Canada. More like 0%? None of the clothes are made in Canada. Our were produced in central america. Again, nowhere does it say this when you're ordering. I phoned the company independently to ask about this and was hung up on. The printing is done in Canada sure, but the designs are input by users so they can&apos
Kim K.
Sep 22, 2016
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I found the design website a little complicated to use .... not particularly user friendly.
When I actually placed my order and received the shipment, I found two of the shirts had no printing on the back which I HAD included in the design but (apparently) not properly saved. When I called about it, the response was "sorry ... not our problem" . So having ordered over $1000 worth of tshirts, they were not willing to adjust the order or redo $40 worth of shirts to accommodate.
Very unfortunate .....
When I actually placed my order and received the shipment, I found two of the shirts had no printing on the back which I HAD included in the design but (apparently) not properly saved. When I called about it, the response was "sorry ... not our problem" . So having ordered over $1000 worth of tshirts, they were not willing to adjust the order or redo $40 worth of shirts to accommodate.
Very unfortunate .....
Amy K.
Sep 08, 2015
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I wish I could give this company zero stars. The worse customer service I've ever experienced. We ordered tshirts for a baseball team under the impression that their 14 day guarantee would hold up...Don't let their fancy website and positive reviews on their own website fool you....after thet 14 day guarantee passed, we contacted the company and it was virtually IMPOSSIBLE to reach anyone. Always goes to voicemail, emails un-returned, left messages on every single extension at the company with not a single return phone call. I lost track of how many voicemails and emais we left.
