Princess House Restaurant

We received our order tonight, cold, old tasting and basically inedible. The Sweet and sour pork that wasnt pork at all, just breaded fat chunks, horrible. Same with the beef in the chop suey, no beef, literally fat chunks. After having about 3 bites to eat, in to the garbage it went. We called the restaurant back to let them know and basically got treated like dirt for even bothering to complain, never mind asking for our money back. Horrible food, horrible customer service and its restaurants like Princess house that give a bad name.

Seeing the bad reviews I was skeptical about the food but turns out its freaking amazing! It was fast, the place was clean, they were kind and welcoming. Dont knock it till u try it guys!!

Food was ok until I chocked on something that was in the food. When I called the next day to tell them they said it was something else I had on my plate not related to their food preparation or food. Clearly the only food we ate was theirs. The lady was rude and had horrible customer service and didnt care one bit.

Save your money, this food went from plate to garbage. The food tasted old and reheated. I can do better in my own kitchen….which I should have done in the first place.

Not good. All items were over cooked. Ginger beef not crispy and tasted like hot sauce rather then a chilli flake, sweet and sour pork tasted like it was out of a box.
The fortune cookies were good

** look at the dates of reviews cause things have changed since summer 2021
Our family has been going to this place for over a decade, dining IN then ordering takeout now, like we must do nowadays since the restaurant is still not open for dine IN like many others are in July 2021. Food was good and hot within 25 min of ordering...BUT the takeout containers are now SMALLER and not foil ones anymore, now shallower plastic. I was not told the total cost when ordering, like normally are told and was taken by surprise with the $7 increase in price($53.95 to $60.95) for the dinner for 4 when paying

Pretty bad Chinese food. The sweet and sour pork was so disgustingly sweet that I consider it basically inedible. Just really poor quality food here. 300 meters away is Royal Wok, which is great, go there instead!

Best Chinese I had from kelowna to penticton. Huge portions as well and good prices. Will update this review if things change but so far every order has been excellent.

We ordered the chicken fried rice, ginger beef and sesame chicken for take out, after having read the reviews on this place, and I have to say we were very disappointed with with the ginger beef and sesame chicken, the breading was so soaked in the sauces, for the ginger beef and sesame chicken, making them so soggy, and all stuck together as one whole soggy undercooked mess. After having spoken with the person who took the call to let them know, lashed out calling me “liar”and that “our food is always good” . Go ahead, If you love under seasoned undercooked, very low quality food, this

Some of the worst Chinese food I've ever had. The fried rice and chow mein were flavourless, the sweet and sour pork was so mushy it was almost inedible, and the contents of the spring rolls were mushy as well, though the wrappers were crisp. The beef/vegetables, though bland, were the only part of the meal with any flavour at all.
How much can seasoning cost? I'll try to salvage the rice and noodles with some seasonings at home, but a lot of this will end up in the garbage.