I had a wonderful experience purchasing a brand new 2021 F150 lariat. The whole process was stress free and pleasant. Every time I am in need of upgrading, I always go back to Freedom Ford. Ask for Thomas Harvey in sales Rod for financing also Wilson sales manger they have been the best to work. When I went to change my winter tires, we found that the factory Lug nuts were not there, just the ugly ones for the winter rims.
Contacted Freedom Ford and they ordered new factory ones for me at no cost to me! Their continued service. Jon Gold was fantastic and delivered all our requirements and expectations. After an initial bad sale deal in a weeks time getting a Raptor certified F150 used truck with only basic features without even basic GPS navigation.
Contacted Freedom Ford and they ordered new factory ones for me at no cost to me! Their continued service. Jon Gold was fantastic and delivered all our requirements and expectations. After an initial bad sale deal in a weeks time getting a Raptor certified F150 used truck with only basic features without even basic GPS navigation.
Reviews (26)
Dallas Clifford
Feb 01, 2022
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Our family had a great experience with the team at Freedom Ford. We dealt mostly with Ozzy for everything and he was awesome. He was very informative about our vehicle and helped us get on the road with ease and peace of mind. I will definitely shop here again when we purchase our next vehicle! Thanks Ozzy and team!! Job well done!
Jeremy Williams
Jan 31, 2022
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This dealer Ship was the best, i drove 5 hours, to pick my truck up from these guys, and they had my truck Fueled up and ready to go when i got there. Ozzy was a great salesmen and very helpful along the process. Not to mention the company truly dose honest business, everything that was promised to come with my truck "did" and i had absolutely zero issues. If your in need of a pleasant experience when buying a vehicle i highly recommend contacting ozzy as your sales person.
Shaw Money
Jan 23, 2022
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They can do the maintenance of my truck without removing my camper truck out of my truck. This is just amazing ! The personal is also very nice to me and I appreciated that ! I'm very happy with the service. They updated me quickly about my truck maintenance and they have the Uber service to drop me out and to bring me back. Based from my experience, I recommend this Ford dealer ! Five stars to Ford Freedom :D!
FatherMac
Jan 22, 2022
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From the moment I walked in everyone was very friendly. They were very thorough, going through every detail to ensure my expectations were set accordingly. Very easy to deal with and a pleasure, considering the current times. I would recommend this Ford dealer to anyone looking to get into a new Ford or a used vehicle!
Robert Hansen
Jan 20, 2022
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I was treated very well by the sales rep Ozzie when I was there who was very dedicated to getting me into the car that suited my taste and needs. Very friendly , outgoing and generous, he worked hard to get me the best financing option. The finance team and sales manager are very dedicated and friendly, even dealing with my insurance company over the phone to have coverage from my old vehicle transferred and ready to go by the time I drove off the lot! Great service! Go there and ask for ' Ozzie'!!!
Gert
Jan 12, 2022
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Bought a Ford Bronco Sport from them the other day. The service was outstanding, everybody really go out of their way to get everything sorted out. Will give anyone who thinks of purchasing a vehicle total peace of mind. We dealt mostly with Ozzie and Rod and they made the process very easy.
Thank you Freedom Ford!
Thank you Freedom Ford!
L. A. Ny Musqua
Jan 05, 2022
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Thelma McEachern
Jan 03, 2022
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The team at Freedom Ford was great. They made my car buying experience a great one. They were not pushy when selling, they stayed within my budget, got me everything I wanted in a vehicle. Made sure we were comfortable during the whole purchase experience. Chris was my sales person and he was wonderful, very personable made sure to explain everything in detail, was not pushy. Rod was the finance manager we dealt with and he was also awesome. He stayed within my budget made sure I got what I wanted. The team at Freedom Ford was not pushy and very friendly and made my car buying experience enjoyable
Ashleigh Leinweber
Dec 15, 2021
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I would 100% recommend Freedom Ford to anyone! I called a few days before Christmas inquiring about a vehicle I saw on their website, I was told they didn’t have it on the lot but it would be there within a few days. It ended up showing up just after Christmas and since I’m from Red Deer I have been dealing with everyone over the phone until I’m able to make it down to Edmonton. I’ve been dealing with Ali, David G and Vince and all three have been exceptional and over the top helpful and friendly with everything! I will tell anyone who listens about Freedom Ford and everyone I have dealt
Chetan Chauhan
Nov 22, 2021
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Terry Kraz
Nov 21, 2021
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We flew to Edmonton from Regina because of a great price on a 2016 Dodge Grand Caravan that we saw online. We received excellent service from our Salesperson Chris. When we arrived at Freedom Ford, we were greeted by Chris with all the paperwork already done. We just had to sign the papers. The entire process from beginning to end was quick and painless. We were shown the vehicle and it was spotless! I would highly recommend them!! Thanks again Chris!!!
Amber L.
Mar 24, 2021
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We bought a truck with them recently. I am impressed with their level of service and expertise. The sales team (Tony TL, Martin and Kent ) were very easy to deal with. I always find car buying and car salesmen are intimidating, but not this time at all. They were not pushy, willing to take time to understand my needs. Most importantly, when it was time to negotiate a price. I did not feel intimidated. We were able to communicate with our price point and expectations. Overall,I feel I have a fair transaction.
Also, TL even send us a "walk through" video is our truck after the truck was
Also, TL even send us a "walk through" video is our truck after the truck was
Robert M.
Dec 07, 2020
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I experienced one of the worst car sales ever.
I was lied to on many levels.
Do not pay an administrative fee. Never pay someone to sell you something. I was told that AMVIC requires the dealer to charge this fee.....that was a lie. Visit the AMVIC (Alberta Motor Vehicle Industry Council) website for many of your questions.
If you have a trade - make sure the total agreed trade price is on the Bill of Sale. Don't buy their GST savings BS.
Do NOT yourself be lied to by FREEDOM FORD.
I was lied to on many levels.
Do not pay an administrative fee. Never pay someone to sell you something. I was told that AMVIC requires the dealer to charge this fee.....that was a lie. Visit the AMVIC (Alberta Motor Vehicle Industry Council) website for many of your questions.
If you have a trade - make sure the total agreed trade price is on the Bill of Sale. Don't buy their GST savings BS.
Do NOT yourself be lied to by FREEDOM FORD.
Damian S.
Aug 22, 2020
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I booked a test drive for a afternoon vehicle 3 days in advance of the test drive. I talked to a sales representative over the phone to book the test drive. Everything seemed to go good. They said they would email me extra details about the car. The salesman also said they would text me their business card. I gave them my information and all seemed well. After a day of waiting I was getting suspicious, I never received any communication from freedom ford. So the evening before the scheduled test drive I phoned in again, to confirm everything.
This is where it all started going wrong. Firstly
This is where it all started going wrong. Firstly
Mat A.
Jul 31, 2020
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Really bad service in the sales department.
First salesman was really aggressive and rude.
I got help from someone els and he seamed ok but waisted my time. Kept telling me he would match the competitors price or beat it. But was lying to me just to get me back to the dealership.
Sales manager wouldn't return my calls.
You'll get better prices elsewhere and way better service.
First salesman was really aggressive and rude.
I got help from someone els and he seamed ok but waisted my time. Kept telling me he would match the competitors price or beat it. But was lying to me just to get me back to the dealership.
Sales manager wouldn't return my calls.
You'll get better prices elsewhere and way better service.
A. A.
Nov 29, 2019
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I was explicitly clear to the sales dude to quit calling me and that I was feeling harassed. After a continuation of calls I spoke with a manager who said he would take care of it and it wasn't. I did not want this sales rep to have access to my file. I'm escalating this to not just the GM but to the Office of the Information and Privacy Commissioner of Alberta who does a thorough review of companies who may be in violation. I will also have reviewed every member who accessed my file and how often and what was looked as I feel uncomfortable this person has such a personal interest.
Mark S.
Jul 18, 2019
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Wanted to let people know not to deal with Freedom Ford. I was looking for a used F150, they found me one signed a sales agreement, put deposit on truck, filled out loan application was approved. Received a bill of sale and planned to pick up truck on Sat. July 13.
Received a call Sat. am to tell me they couldn't/woildn't honour our contract due to some internal mixup. While trying to resolve this problem they shipped truck to a BC buyer even though I have a bill of sale.
Very dishonest , unscrupulous , how can they issue a second bill of sale on the vehicle ?
I wouldn't
Received a call Sat. am to tell me they couldn't/woildn't honour our contract due to some internal mixup. While trying to resolve this problem they shipped truck to a BC buyer even though I have a bill of sale.
Very dishonest , unscrupulous , how can they issue a second bill of sale on the vehicle ?
I wouldn't
Matthew M.
Feb 09, 2019
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The service in the service department has suffered with the management change/shuffle. Upon purchase of a new vehicle I bought an extended service plan. Brought it in for only the second scheduled service and the service advisor was rude right off the bat. This quickly devolved into the advisor condescending to me and calling me stupid for forgetting the hub key for the tires. At only 15,000 km nothing needed to be done to my tires. It was 10 minutes of this before I left. When I picked it up, the behaviour continued. I called the service manager and explained what happened. She said she would
Chris M.
Apr 21, 2018
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Jacob R.
Nov 20, 2017
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Terrible, criminal and outright poor are the first words that come to mind when I think of my experience here. The mechanics are inept, the service department doesn't have a clue and they lie through there teeth. They tried to over charge me by $900 for 2 sensors to be replaced. I called a couple other dealerships when I thought that that price was high, told them what I was getting charged and they laughed their heads off. Avoid this place at all costs, they are thieves and would take candy from a crying baby if it meant they could make a few bucks. Horrid, period.
Bonnie A.
Sep 24, 2017
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Service department is the worst. Left with a $300 bill with no repairs done, on a vehicle under warranty with less than 20,000 km. Emailed the general manager to rectify the situation, and he said he'd look into it. 2 weeks later we have no response, completely ridiculous. Sending a complaint to Ford as well.
Matthew W.
May 29, 2017
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Stay away from servicing your vehicle here. I came in for simple repairs such as my seat not adjusting and a general inspection. They charged me to look at the seat and claimed that it needs a couple of parts to get it working. With the inspection they claimed to have found many problems such as burnt out bulbs and a radiator hose leak. I told them not to do anything as I wanted a second opinion or fix some of these problems myself.
When I came to pick up the truck they tried to charge me an extra $110 on my bill and claimed it was an accident. I got my truck back and everything is working
When I came to pick up the truck they tried to charge me an extra $110 on my bill and claimed it was an accident. I got my truck back and everything is working
Kelly E.
Jan 23, 2017
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We are trying to survive this terrible experience but it just keeps getting worse. Bought a brand new 2015 Ford Edge 13 months ago. A few months in the backup camera wasn't working right. After multiple visits and a full new camera system including wiring and one broken piece on install my camera works.
Then I'm driving to school and my whole car powers down. Totally dead on Calgary Trail. No warning lights, no nothing! A piston broke and damaged the whole engine. I received no indication warning lights that there was anything wrong. Now I wait a month and get a whole new engine. After
Then I'm driving to school and my whole car powers down. Totally dead on Calgary Trail. No warning lights, no nothing! A piston broke and damaged the whole engine. I received no indication warning lights that there was anything wrong. Now I wait a month and get a whole new engine. After
Steve H.
Jun 17, 2016
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If you are getting service done i would do it elsewhere unless Warranty requires it. They are expensive, and are never done on time (usually double the quoted timeline). If you get their "free tires for life" program don't bother as they will become a typical insurance policy when it comes time to collect. I'm very disappointed with this company, and will be doing all auto business elsewhere in the future. When I have expressed any dissatisfaction, they were clearly not interested my concerns, and in no way attempted to make anything better or resolve the issue.
Paul B.
Feb 22, 2015
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I went to Freedom Ford about a week ago as I've decided it is time to sell my trusty car while there is still good equity left (wasn't looking for trade in). Jason, the salesperson who showed me the vehicle and took me out for a test drive was great and I felt comfortable.
When it came time to talk about an offer I was erroneously given the wrong information about the vehicle's previous price by the Assistant Manager and felt a little deceived.
However, a few days later I was contacted by Blaine Plester the Marketing Manager. He assured me that there was no attempt at deception
When it came time to talk about an offer I was erroneously given the wrong information about the vehicle's previous price by the Assistant Manager and felt a little deceived.
However, a few days later I was contacted by Blaine Plester the Marketing Manager. He assured me that there was no attempt at deception
Adam L.
Jan 18, 2013
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