West Coast Kids has everything you need to welcome your little bundle of joy home. The perfect gifts to set up baby's nursery including cribs, bassinets, bedding and baby blankets, storage, monitors, and decor! Also included are some of the hottest brands for the perfect cribs and bassinets such as Babyletto, Davinci, Million Dollar Baby, Happiest Baby, and much more!
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Reviews (25)
Talia Nathanson
Jan 19, 2022
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What an incredible experience!!!
This is a one stop shop with superior customer service that is not only caring but very knowledgable with a wide selection of excellent products.
Being a first time mom, only child, this new journey and all the baby products can be overwhelming at times.
The staff, especially Christina who was the most incredible, patient, informative and caring individual listened to all of your questions, provided great options and actually took the time to get to know us. Damien, who also helped us in one of the sections, was extremely knowledgeable, honest and helped us with
This is a one stop shop with superior customer service that is not only caring but very knowledgable with a wide selection of excellent products.
Being a first time mom, only child, this new journey and all the baby products can be overwhelming at times.
The staff, especially Christina who was the most incredible, patient, informative and caring individual listened to all of your questions, provided great options and actually took the time to get to know us. Damien, who also helped us in one of the sections, was extremely knowledgeable, honest and helped us with
Surbhi Mohindru Bhalla
Jan 18, 2022
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Online shopping is so bad here. I ordered something for my baby for a special occasion and its been almost 20 days and it is still in transit. They shipped it just a few days ago. I ordered so many more things from buybuy baby , indigo and amazon. Everything came on time except westcoast order. And they charged me for shipping too.
M. S.
Jan 17, 2022
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The customer service is horrible. Two back to back experiences. Waited about 25 mins in the store to pickup a online order they told me was ready the day before. I even called several times ahead of pickup, over a span on an hour, to let them know I was coming but nobody picked up. While in the store waiting for them to bring out the item, I called a few times just to see if anybody would pickup. Nobody did. Despite two sales rep being at the cash register, right beside the phones and not attending to customers, nobody picked up. My wife experienced a similar situation a few months ago. She waited
Mary Papagiannis
Jan 10, 2022
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It’s super easy to get overwhelmed looking at things here as first time parents but Cecil was a life saver. He really took the time to walk us through different stroller options and explain the differences between them along with car seats. He made us feel super comfortable and like no question was too silly or stupid. Really personable, friendly guy that completely turned around how we were feeling and super thankful for his help!
Felicia Perreault
Jan 06, 2022
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I’ve spent thousands of dollars at west coast kids buying multiple car seats and items there the past 8 years . Recently I replaced four car seats there . One of the staff dropped a car seat on my 1 year old and he instantly screamed and went pale and sleepy... he was okay quickly after but has a chipped tooth from the incident (his tongue had… blood on it) they denied it hit him ... conveniently it was a new store with no cameras working yet. As a mother I was very shook up. I was followed up by multiple managers and was told they would be placing signs and bringing in procedures
Laura Lien
Jan 04, 2022
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The store is only getting a 1 star because of the really nice baby products they carry. Everything else is a NEGATIVE ZERO.
It is almost like they hire staff based on the disinterest and attitude. I walked in last night to do an online return at 5pm (they close at 6) and the store had 3 groups of customers (myself being 1 of them) and at least 4 staff walking around, setting up displays etc. NOT A SINGLE ONE OF THEM GREETED ME. They all either avoided eye contact or looked at me and looked away.
There was a cashier and I was the first in line with nobody in front of me, she literally saw me standing
It is almost like they hire staff based on the disinterest and attitude. I walked in last night to do an online return at 5pm (they close at 6) and the store had 3 groups of customers (myself being 1 of them) and at least 4 staff walking around, setting up displays etc. NOT A SINGLE ONE OF THEM GREETED ME. They all either avoided eye contact or looked at me and looked away.
There was a cashier and I was the first in line with nobody in front of me, she literally saw me standing
Britt Vee
Jan 02, 2022
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I was going to purchase a crib from this location along with a mattress and perhaps a change table. I walked around the store with the sales person and she was to draw me up a quote. I left anticipating a follow up email with the quote but it never came. I called several times to ask them to send it and it never arrived. I ended up shopping elsewhere.
I then ordered my car seat online and didn’t receive a confirmation message. When I emailed a couple weeks later, my order was paid for but they had not received the order on their end.
Very disappointing. I was trying to support local, but they
I then ordered my car seat online and didn’t receive a confirmation message. When I emailed a couple weeks later, my order was paid for but they had not received the order on their end.
Very disappointing. I was trying to support local, but they
Ahmed Bana
Dec 30, 2021
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Alyssa Kim
Dec 11, 2021
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We spoke with Linda on the phone who went out of her way to secure an uncle goose product for us at this store and one at hillcrest (as it was out of stock at the bayview location). We picked up our order today and Christina provided amazing customer service. She helped us find a box that was in perfect condition. We are really happy with the service that was provided!
Trish
Dec 03, 2021
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I went in to purchase two car seats and had the most incredible service from Cecil. He took the time to understand exactly what we needed and made great recommendations that would best address our family needs. He provided a couple of options and went through the pros and cons of each solution, providing very honest and considerate opinions. I had gone in looking for a particular (expensive) brand but not totally sure what I wanted and he actually informed me as to why that brand wasn't the best option for us. Instead of worrying about making the most expensive sale, he was more concerned with
Jim Mervyn Dayanghirang
Nov 23, 2021
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WORST CUSTOMER SERVICE! I was at your Beacon Hill Store in Calgary yesterday and was asked to leave because the store is closed. 10 minutes before the store closed, the lady assisting me said that she will allow me to try the booster seat on my vehicle that after she assists the other customer who was doing the same thing. After the other customer… tried it on, now it was my turn to test it but to my surprise I was asked to leave because it was exactly 8 minutes since the store closed. Yet, she allowed the same guy to try a different booster seat. Isn’t it decent to assist your customer
Daughter Ly
Nov 07, 2021
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Worst customer service and return policy ever, especially for a kids store where you need flexibility. For a high end store, their operations run like a small mom and pop. I tried to return an item purchased online and the clerk wrote down my items on a notepad and pencil and said that she couldn’t issue my return and would have to call the online… customer service line to issue my return via credit card. You can research your baby items here but I recommend to buy it elsewhere so you have the flexibility and better customer service. The stores look like warehouses which is a shock
Farah Wafa
Nov 03, 2021
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Shopping for a baby, specially the first one, has been quite challenging. For the past couple of months I've been in many stores, have experienced different customer services and was kind of terrified. Thought I'll never get my questions answered. But, recently I have accidentally came across WestCoastKids and absolutely LOVED IT! The products, the customer service and the overall energy of the store. All the employees were very kind, but my special thanks to Cecil for being knowledgeable, patient, helpful and for making my life easier! I have found my perfect stroller according to my needs and
Vicky Stortini-Rock
Oct 28, 2021
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Elida Liseht Craciunescu
Sep 25, 2021
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Sold me a faulty product and tried to refuse allowing me to return for a refund. Tried to push me to manufacturer for a replacement even though their own website offers returns for refunds. After 2 weeks of going back and forth and threatening to make a claim with PayPal , complaint with BBB and not backing down, they finally allowed me to return for a refund. Will never shop with WCK again! Waste of time and horrible customer service!
Kaylea Brown
Aug 26, 2021
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Lauren J.
Apr 24, 2019
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They might sell high end gear, but they absolutely don't have high end service. I went to West Coast kids in order to purchase a carseat for my son. I was directed to a sales associate who worked in this department, and spent considerable time with her learning about the various models of carseats sold here. After many questions and careful consideration, I allowed myself to be upsold from the base model to the higher end model due to information provided by staff. Because carseats come in big brown cardboard boxes, it wasn't until I got home and cut the tape and saw the new carseat
Parastoo M.
Feb 09, 2017
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Jennifer C.
Jul 27, 2016
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Staff and management who follow rigid corporate policies, which prevent them from making decisions that make good sense to keep customers happy. They may have high-end goods but their service is definitely far from it. Because of this I choose not to shop at Westcoast Kids again, nor would I recommend them to friends/family.
I purchased a Keekaroo peanut changer from Westcoast Kids on sale. I ended up changing my mind on the colour. I went back to the store to do an exchange with receipt (the changer was never used, opened, in its original packaging, and it is within the timeframe set by their
I purchased a Keekaroo peanut changer from Westcoast Kids on sale. I ended up changing my mind on the colour. I went back to the store to do an exchange with receipt (the changer was never used, opened, in its original packaging, and it is within the timeframe set by their
Danielle E.
Jun 13, 2016
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Terrible customer service, zero professionalism, and completely inconsistent/non-existent store policy. I am shocked this store is still in business.
I registered there for my baby shower, and received almost $1000 worth of merchandise as a group gift from my work colleagues - a huge purchase. I opened what was packaged and labeled as a crib sheet and found that it was actually a change pad cover, so obviously I went back to the store to explain the mistake in packaging, and exchange it for an actual crib sheet. Well, this is where things went terribly wrong. The lady at the cash register gave
I registered there for my baby shower, and received almost $1000 worth of merchandise as a group gift from my work colleagues - a huge purchase. I opened what was packaged and labeled as a crib sheet and found that it was actually a change pad cover, so obviously I went back to the store to explain the mistake in packaging, and exchange it for an actual crib sheet. Well, this is where things went terribly wrong. The lady at the cash register gave
Art K.
Mar 28, 2016
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I can't believe this place is still in business. My wife and I went to Westcoast Kids in Beacon Heights (the north store) to look for a second stroller. We were standing around for many minutes and a few sales ladies walked right past us without offering any help. One older lady standing by the computer in the stroller section had a "I can't be bothered" look. For such a supposedly "high end" store, I feel there's better customer service at Wal-Mart. The only thing that's preventing me from giving this store one star is that the greeter at the door (Asian
Becca L.
Jun 11, 2015
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If I could give this place 0 stars, I would. The women who work here are the most pretentious women I have ever met in my life. I only come to west coast when I absolutely need something, if I didn't need it right away I would just buy it online. These women must really hate their lives, why else would they be 50+ working in retail. When you go to a children's store you want to be greeted by younger women who ultimately kind of know what you need because they have kids too. Not old grumpy grandmothers that have no interest in you or your kids. I feel bad for these women and I think west
Shannon S.
Jun 06, 2015
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Gregory P.
Apr 11, 2015
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I would give ZERO stars if I could. This store will not stand behind any of their products. We went to return an inflatable bed that had inflation issues from day one. The website (and west coast kids staff) convinced us this product was suitable for "more than occasional use". It lost air every night. The company who produces this product stated on the instructions it was normal for it lose a small amount of air with pressure changes, temp changes in the house etc. eventually the problem got worse and we investigated to find holes everywhere at seam points.
Unfortunately according to
Unfortunately according to
Amira H.
Feb 17, 2015
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Where to start with this place? First time and most likely only time I will go in this store.
Went in with my little guy to go look for a gift for a friend and new baby. Wandered around to see the type of items they do have. Spotted two staff members wo were more interested in chatting with each other than with me? So wandered around a bit more hoping for at least a hello or acknowledgement. No such luck.
Looked at some baby items and noticed the prices were very high. More so than the average baby/kids boutique. Wandered around a bit more. The two staff members stopped talking, gave me a sneer
Went in with my little guy to go look for a gift for a friend and new baby. Wandered around to see the type of items they do have. Spotted two staff members wo were more interested in chatting with each other than with me? So wandered around a bit more hoping for at least a hello or acknowledgement. No such luck.
Looked at some baby items and noticed the prices were very high. More so than the average baby/kids boutique. Wandered around a bit more. The two staff members stopped talking, gave me a sneer
