We recently switched property management for our complex to CrossRoads. We are delighted with the attention they pay to detail, ensuring matters are handled in an efficient, cost effective, and professional manner. We just wish we had switched earlier. We are a full-service boutique Strata Management Company specializing in the customized management of residential and mixed-use Strata Corporations across Metro Vancouver and the Fraser Valley.
Our personal approach facilitates communication between Owners and their Councils, contractors and trades, and improves the fluency in which your building operates. Our philosophy is one based on respect, communication, and expertise where programs and projects move forward in an expeditious manner.
Our personal approach facilitates communication between Owners and their Councils, contractors and trades, and improves the fluency in which your building operates. Our philosophy is one based on respect, communication, and expertise where programs and projects move forward in an expeditious manner.
Services
CrossRoads Management is comprised of a team of seasoned professionals led by Gerry Blanchard - Owner and Managing Broker. We are a growing property management company delivering a superior level of responsive 24hour x 7day service that includes emergency services, a qualified and accountable trade pool, and a hands-on management approach.
Property Management is a complex and highly specialized field of management that requires expert qualification and attention. A well run building does not happen by accident. It takes the time and effort of all involved parties, led by a qualified, dedicated, and communicative expert. CrossRoads Management understands the importance of communication, accountability, and financial security.
Reviews (10)
Kevin Leung
Dec 19, 2021
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Very unprofessional and don't even familiar with standard strata bylaws. Essential matters such as organizing landscaping work, snow removing, general maintaining and repairing service all all delayed or neglected. I keep receiving Covid updates from my previous management company (probably they forgot to delete my email but I'm glad they did) but nothing from Crossroads. They even sent invalid violation letters to owners they don't like and cover each other's mistakes among the strata council. I started to wonder if they're family members, relatives or friends of any kind, or if any corruptions
Ssc
Sep 29, 2021
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Jason Zavarella
Jun 16, 2021
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Just moved into a new place that is managed by Crossroads and have needed to call them a few times regarding reno's and payments. Every time I've contacted their office I've been helped promptly and professionally. Shauna (Shawna?) is courteous and never makes me feel rushed. Richard manages our property and seems to be very solution-oriented and always makes time for me. Reading other reviews makes me think that the service is dependent on particular Strata Managers - so far I am off to a good start with the team members I've been introduced to.
M. Weaver
May 30, 2021
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The absolute worst management company our strata has delt with. Ted and Carl are totally unprofessional and have no concept of the strata act or any bylaws. They are rude and spent there brief two months working for us undermining the owners and council. They do not follow any rules/protocols or procedures. Carl and Ted are the worst manager we have had to deal with. Avoid this company at all cost.
Susan Pickrell
Apr 12, 2021
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The most horrible non professional experience I have ever dealt with. Called Linda Rae with a very polite well thought out question for advice on who to contact for building issues. Was screamed at sworn at and hung up on for a question on basic guidance for issues in the building that out of owners control. An absolute lunatic. Never hire this property management service. Constant issues and complaints from all owners with this representation
Gayla Johnson
Apr 10, 2021
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Ted and Carel are super Property Managers, at Crossroads Management Ltd. They care about our building and ensure the maintenance is done in a timely and cost effective manner, they care about the people who live here, and keep owners updated frequently. Ted and Carel are consummate professionals whose integrity is unblemished. They are friendly and efficient, and give best efforts 110% of the time. I value their knowledge, and appreciate their wisdom. Over the years, as an owner, I have worked with 9 Property Managers and 5 different Property Management Companies, your worries are over, look no
Heather Ashley
Jul 27, 2020
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Don't hire them. Our manager doesn't guide council in any way and doesn't know the Strata Property Act, and when I tried to discuss the issues with the owner he refused to talk to me. There were mistakes on the financial statements almost every month, the minutes are not professionally written (poor gramar and not edited before they are presented to Council) and they are never provided to the owners until we ask for them.
J. Yao
Jul 16, 2020
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This property management company provide awful service. Especially property manager at Quattro 1 building. He is not professional at all to mediator the dispute regarding the complaints between tenants and owners,. He used to send false accusation fine letter to my unit about noise complaints when there is an empty unit and no one lives there. All he goes after is collect money, disregard the fact, rude and discriminate tenant has color. I would highly not recommend using their service. Especially for those owners or tenants are visible minority.
Natasha
Jun 21, 2020
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Extremely unprofessional. Property managers are seen often drinking alcohol on common property in broad daylight in front of children. They do not help in terms of mediation between residents they’d rather dish out unnecessary fines which prevents you as a resident from filing any complaints. They have “favourite” tenants and are extremely biased!! Very reactive instead of proactive. A waste of time. Spend your time and money elsewhere!
Kara Butler
Sep 03, 2019
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Neglectful, rude and dismissive. It is impossible to fully list all of the issues and incidents we have had since buying a condo in a building that uses Crossroads for Property Management.
When we first purchased, I spent 3 months just trying to get a year's worth of unpicked weeds taken care of. The weeds were two feet tall and there was even an old plastic water bottle nestled in with it. They were in a garden bed that is directly outside my kitchen window but is 100% inaccessible to me to maintain. In the end, it took 3 months of CONSTANT follow-up to get some weeds pulled, and I was told in
When we first purchased, I spent 3 months just trying to get a year's worth of unpicked weeds taken care of. The weeds were two feet tall and there was even an old plastic water bottle nestled in with it. They were in a garden bed that is directly outside my kitchen window but is 100% inaccessible to me to maintain. In the end, it took 3 months of CONSTANT follow-up to get some weeds pulled, and I was told in
