Totem Appliance Repair has serviced customers' homes in Red Deer, Calgary, and Rocky View County since 1967. From kitchen refrigerators, dishwashers, and ovens, laundry clothes washers and dryers, our factory-authorized team can fix most major appliance brands. Read our reviews & ratings from satisfied customers and use our appointment form to have one of our friendly team members contact you.
Welcome to Totem Appliance Repair, serving Calgary and Rocky View County since being founded in 1967. Totem Appliance Repair originated from a small location in Burnaby, B.C. and grew into the appliance repair company we are today in Calgary Alberta with a reputation for our service excellence.
Welcome to Totem Appliance Repair, serving Calgary and Rocky View County since being founded in 1967. Totem Appliance Repair originated from a small location in Burnaby, B.C. and grew into the appliance repair company we are today in Calgary Alberta with a reputation for our service excellence.
Services
Totem Appliance Repair welcomes anyone who wants answers to questions about the appliance repairs & services offered by our company, questions about an appliance problem, or just general inquiries about Totem Appliance Repair itself, to our website's page with the questions our managers, service writers, and technicians are commonly asked.
Totem Appliance Repair, serving the greater Calgary area, services all home appliances manufactured by Amana Appliances. Our repairmen are trained to repair Amana refrigerators, stoves and ovens, washing machines, clothes dryers, dishwashers, and more. Amana was established in 1934 and has a history of designing innovative cooking, dish, laundry and refrigeration household appliances.
Totem Appliance Repair is pleased to provide the following reviews of our home appliance business from customers in the Calgary AB area we have been serving since 1967. I woke one morning to find my refrigerator had stopped working. The breaker switch kept flipping and there was not obvious explanation.
Reviews (16)
Donna Elford
Jan 03, 2022
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Don't use this company, and don't buy an LG fridge.
LG arranged for this company to come and repair my LG fridge, under warranty. They "repaired" the fridge on December 15, and the next day the entire fridge quit working. Before they came the fridge part worked, now nothing worked. I had to fight to get them to come back the next day. They "repaired" it again, and the next day the entire unit still did not work. That was two weeks ago. They did not contact me to schedule a new appointment, I had to contact them - more than once. Now they are telling me can come in 5 days. No fridge for three weeks
LG arranged for this company to come and repair my LG fridge, under warranty. They "repaired" the fridge on December 15, and the next day the entire fridge quit working. Before they came the fridge part worked, now nothing worked. I had to fight to get them to come back the next day. They "repaired" it again, and the next day the entire unit still did not work. That was two weeks ago. They did not contact me to schedule a new appointment, I had to contact them - more than once. Now they are telling me can come in 5 days. No fridge for three weeks
Justin Wong
Jan 01, 2022
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Gus Mund
Dec 27, 2021
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My dishwasher wasn’t draining and when I looked online the error code was a drain sensor issue. I had the tech come out for a service call, he took a look at the washer and stated we need a new drain pump, he said he felt some putty like substance and we likely ran a load with some sticky substance (my wife pre-rinses everything and is infatic that’s not the case but doesn’t say anything to him). The quote was $500 to replace the drain pump. We decided we might as well buy a new dishwasher as a new one ran from $500-$900 (at the service techs advice). Since the dishwasher was a loss, I decide
Brittany O'Hara
Dec 26, 2021
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We had them come to repair our washer. My husband was told there was miscommunication about what was wrong and that he would need to reschedule another day and bring a second technician. The second time around the technician knocks on my door and when I open it he proceeds to just walk into my house and upstairs without introducing himself or greeting me in any way. He was on the phone when he arrived so perhaps he should have finished his phone call before coming to my door.
He tells us everything is fine and the washer is good to go. First load that evening it flooded our upstairs. We make arrangements
He tells us everything is fine and the washer is good to go. First load that evening it flooded our upstairs. We make arrangements
Daniel PradeepIndukuri
Dec 12, 2021
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The repair was done as per estimated time, which is appreciated. However, I realized that I was charged about twice of that quoted by their Samsung authorized competitor, for labor charge. When I indicated this to the office, they quoted their 'rule book' and seemed defensive to receive a feedback. The very reason I went along with Totem was that I had committed to have their service agent over; which happened before the other service provider returned my call.
Melinda Gross
Oct 01, 2021
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It would appear we're an anomaly based on the other good reviews - perhaps because we used them as an office and not home? Nonetheless:
-When we booked a service call for a dishwasher that would not start, and were given an appointment window. The technician did not show up.
-We called in to inquire, there was no communication until we initiated, and were told that the tech would be there before we closed for the day.
-The technician failed to show up prior to close of business.
-When the tech did show up late, IT was still on site to let them in. They were not on site half an hour and left
-When we booked a service call for a dishwasher that would not start, and were given an appointment window. The technician did not show up.
-We called in to inquire, there was no communication until we initiated, and were told that the tech would be there before we closed for the day.
-The technician failed to show up prior to close of business.
-When the tech did show up late, IT was still on site to let them in. They were not on site half an hour and left
Danielle Tillie
Jul 20, 2021
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Positive: Professionalism, Punctuality
First, the repair guy called to let me know when he was coming and asked if he could come early, which was great. He did a very thorough job, fixed my problem, and guaranteed his work for 30 days! Would definitely use Totem Appliance Repair again.
Service: Repair dishwasher
First, the repair guy called to let me know when he was coming and asked if he could come early, which was great. He did a very thorough job, fixed my problem, and guaranteed his work for 30 days! Would definitely use Totem Appliance Repair again.
Service: Repair dishwasher
Russ Davis
Jul 10, 2021
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Positive: Professionalism, Punctuality, Value
Curtis was at my house 9 years ago to fix my refrigerator, and I was surprised to see him on Tuesday! Awesome repair tech, knows his stuff, and a pleasure to deal with. Totem has been awesome both times I've used them, and I highly recommend their services!
Service: Repair dishwasher
Curtis was at my house 9 years ago to fix my refrigerator, and I was surprised to see him on Tuesday! Awesome repair tech, knows his stuff, and a pleasure to deal with. Totem has been awesome both times I've used them, and I highly recommend their services!
Service: Repair dishwasher
Laural M.
Oct 23, 2019
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Michael B.
Oct 23, 2019
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Devin W.
Jan 16, 2019
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Jill P.
Jan 08, 2019
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Brandon B.
Dec 21, 2018
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AVOID THIS COMPANY!!! We had our washer machine serviced. Technician while servicing poured water out into a turkey pot & water flooded into the floors and came poured through ceiling. Gagan was the technician. He poured water stuck in the machine into a turkey pot (not sure why he thought this was a good idea). We offered to get him help 3 times with someone to help him. Gagan declined the assistance all three times. He proceeded to empty the machine and water poured out all over the floors. It then leaked downstairs and water was pouring out of the light fixtures and ceilings getting all
C. G.
Sep 02, 2015
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Mini N.
Dec 09, 2013
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I bought a washer /dryer from COAST APPLIANCCES almost two months ago
From the first day we realize that dryer button was broken
we inform Coast appliances they said that they will sent a technician right away.
Since two months ago totem service people call to come and they do not show up.
this action happened 4 times and when we call they say sorry we can not find the electrical part
we call coast appliances and they pass us to totem service people
I am surprised why there is no laws to take care of these thieves
From the first day we realize that dryer button was broken
we inform Coast appliances they said that they will sent a technician right away.
Since two months ago totem service people call to come and they do not show up.
this action happened 4 times and when we call they say sorry we can not find the electrical part
we call coast appliances and they pass us to totem service people
I am surprised why there is no laws to take care of these thieves
Miss J.
Dec 19, 2011
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I've had a bad experience with Totem appliance as well. I purchased a Frigidaire fridge through The Brick, and this is Frigidaire's appointed technician. I've already had a Totem tech out twice to my home (with the 9-5 window so I had to do both appointments on my day off). The last time the tech was out, he didn't even wait to see if the part was working again, and left my house quickly. The issue remains unfixed, and I had booked them to come on another day I took off. Rather than calling me a day before, the tech calls me the morning of my appointment, and lets me know the
