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Canadian Mental Health Association
The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise.

We have 350 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest. We also provide visiting/satellite services in Arthur, Shelburne, Erin, and Palmerston. We also offer services in French! 2080. To access services in French for 7-18 year olds, please call 1-800-471-1732 Ext.
Services
The Canadian Mental Health Association provides recovery-focused programs and services for people of all ages and their families. Mental Health Clinicians listen to you and help you set priorities and goals. Our Clinicians will work with you to develop and implement skills that will help you create the changes in your life that will empower you to live your life more fully.
Here 24/7 is the front door to the entire addictions, mental health and crisis sector in our region. You'll be connected with one of our front desk staff who can assist you with your inquiry. If you have general, non-service related inquiries, such as questions about making a donation, or other such inquiries, please write to corporate@cmhaww.ca with your request.
CMHA Waterloo Wellington offers Mental Health Promotion and Education across the region, including Cambridge, Waterloo, Kitchener, Guelph, Centre and North Wellington and surrounding areas. Visit our Webinar Collection to view pre-recorded educational sessions to enhance your understanding of mental health and wellness.
There are many ways you can get involved with CMHA WW, such as providing feedback, applying to volunteer with us, looking to provide respite support or joining our team. You may also wish to make a donation. Tee Up for Mental Health: Shaelyn Heise founded Tee Up for Mental Health in 2016 with proceeds going to the Skills for Safer Living program.
Reviews (9)
Rebekah Henderson
Rebekah Henderson
Oct 26, 2021
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Called and wouldn't let me talk. Kept giving me advice when all I wanted to do was talk about what was going on in my life. Kept advising things that I said made me feel worse. Left the call feeling worse.
Jacques Fortin
Jacques Fortin
Aug 28, 2021
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Horribly trained staff that fail to listen or acknowledge someone's experience and offer no relevant support for any complex intersectional issues but only cookie cutter solutions that don't address the core issues. A perfect example of our underfunded and inadequate mental health system that becomes another obstacle for people needing help.
Dagmara Lamek
Dagmara Lamek
May 19, 2021
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Closing a child’s file without confirming with the parents is unacceptable. Especially if the child requires an ongoing care. Directing to go back to the family doctor doesn’t make sense. My child doesn’t need a family doctor she needs professional psychiatric or psychological care and therapy. Especially if my family doctor cannot confirm with me… whether the health unit will be getting a child psychologist or not or if there is one, whether this particular psychologist will be able to accommodate my child’s needs. There are hardly resources to support mental health
Tonya Evans
Tonya Evans
Apr 21, 2020
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The friendly staff and amazing resources. Self Help & Peer Support is a resource that has no wait lists and so many amazing groups!🙏🏻💜
L. Gal
L. Gal
Jan 28, 2020
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It's impossible to get through on the phone lines. It's always busy. Very frustrating. Medication advice is not available, was told I need to ask my family doctor even though they were not the prescribing doctor. Very disappointed since this is supposed to be a facility to help people.
Eric Odegard
Eric Odegard
Nov 28, 2018
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Increadable and companionate service. They fill a great need in our area but much too under funded for the needed services. Too many people in need falling through the cracks.
Aman R.
Aman R.
Sep 04, 2018
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Very professional and friendly staff. Sometimes, I need accommodations and the reciptionists are so understanding and nice. I come here every few weeks and I always have a positive experience.
The Fabulously Awesome Jeff
The Fabulously Awesome Jeff
Aug 17, 2018
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Since Coming here back in april. I've been diagnosed depression, anxiety and personality disorder. Super helpful for resources and many groups like, Mindfulness, Anger, Addictions, anxiety, etc. Staff are amazing and kind aswell
Eden Z.
Eden Z.
Sep 02, 2017
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Less than helpful for people with mental health issues. No accommodations for suicidal or depressed people. Worse than Guelph General Hospital or Homewood or CAMH.
Made me want to cut myself to death.