Visit our Patient Portal to book your phone consultation with your physician, nurse practitioner or nurse. Appointments at Spectrum Health are for registered patients only. You can make an appointment by phoning the clinic at 604-681-1080 or through online booking using the Spectrum Health Patient Portal.
You may use online booking to schedule appointments with our nurses, nurse practitioner and your own physician. All appointments at Spectrum Health are booked/scheduled. There are no walk-in appointments available, with the exception of our scheduled flu-shot clinic in the fall.
You may use online booking to schedule appointments with our nurses, nurse practitioner and your own physician. All appointments at Spectrum Health are booked/scheduled. There are no walk-in appointments available, with the exception of our scheduled flu-shot clinic in the fall.
Services
Spectrum Health was founded in 1999 by Dr. Carol Murphy, Dr. Joss de Wet, Dr. Brian Willoughby and Dr. Robert Voigt. Since then it has expanded into a multidisciplinary team including eight physicians, two nurses, nurse practitioner and pharmacist in addition to a clinical research team and our wonderful office support staff.
If you have a work-related injury or illness, please call and inform the staff when booking your appointment. Please allow an extra 5 min before your visit to provide our front desk staff with your WorksafeBC claim number and employer information in order to ensure timely processing of your claim. If your visit relates to an injury resulting from a motor vehicle accident, please call us to book the appointment.
Reviews (9)
Blake Gordon
Dec 25, 2021
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This review is pertaining to the overall experience of the clinic itself and not a review of the effectiveness of the physicians. This clinic is problematic. To see your physician, you often are looking at 1-2 month wait. In some instances for some physicians, you can expect a 2-3 month wait.
The front desk office admin's are exceptionally rude; I echo the many reviews here indicating as much. They can be confrontational, non-compassionate, cold and disinterested in assisting you.
They absolutely need to start reading their many reviews here to institute some changes to make the overall experience
The front desk office admin's are exceptionally rude; I echo the many reviews here indicating as much. They can be confrontational, non-compassionate, cold and disinterested in assisting you.
They absolutely need to start reading their many reviews here to institute some changes to make the overall experience
M. L.
Dec 15, 2021
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I find that in recent years this clinic has lost its popularity as I know several people in the West End going to this clinic saying the same. To get an appointment with your family doctor, the average wait time is one month. To make a phone call to the clinic, you need to stay on the line for 20 minutes at least. When finally someone picks up the phone, it is the same accented, dismissive tone again. Sending them an urgent email, you will get a short, cold, reply saying this email address is only for receiving documents. Making an urgent request, you do not get any reply. You feel that you have
Andrew F. Stewart
Nov 09, 2021
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R. Friedrich D. Gunsche
Jun 16, 2021
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Spectrum Health USED to be the clinic for going to when you wanted top-notch doctoring and patient care by their support team, but I cannot recommend it to friends and acquaintances now without hesitation; I have experienced too many screw-ups, lapses in my treatment (I've been waiting for at least two surgeries since COVID-19 hit)- and I just found a couple of weeks ago that my G.P. completely forgot about putting me on the list for that particular surgical team for VGH-UBC Hospital... am considering switching to another physician if things don't improve.
Flo Granville
May 10, 2021
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May 11, 2021 I received some pain meds from doctor and she said if they did not help to call reception back immediately. I dod and this prescription was filled on a Tuesday, called next day too say I also had hives from the. My doctor didn't return my call until end of week Friday ay 5:20pm. She said no you will not get a stronger pain med, you need to come in do blood show my injury and pain areas. I've been buying them off the street and my doctor knows this--I pleaded with her for a safer script. She said no and then shared her discomfort of urinalysis, signing a contract. I was left to buy
Gwen Irene Merchant
Mar 16, 2021
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Mikel Inizzi
Aug 26, 2020
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This place is the best. I've never had any issues here. Hard to believe these bad reviews
are real. please try and remember that there is 2 sides to these bad reviews. In my opinion, spectrum is completely professional and kind. They always return my call Shortly after I leave a message (which only once since being there was my call not answer right away) and this is from someone who works with doctors and nurses daily. If you have an issue here, then the issue is not spectrum health.
are real. please try and remember that there is 2 sides to these bad reviews. In my opinion, spectrum is completely professional and kind. They always return my call Shortly after I leave a message (which only once since being there was my call not answer right away) and this is from someone who works with doctors and nurses daily. If you have an issue here, then the issue is not spectrum health.
Serena Dhami
Dec 23, 2019
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An acquaintance of mine is a patient here and has had some very unsettling encounters with the front desk admin staff. My acquaintance has dementia but is also very capable of making his appointments. He just forgets, as is expected, but the front desk staff was very rude and does not understand what a patient with dementia goes through. The woman was rude over the phone and made my friend feel very bad. He personally, would rather I don't file a formal complaint, and there is no email contact for the clinic. However, feel that posting a review will get the attention of the office manager, I hope
Kim Scott
Jul 10, 2017
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I'm very fortunate to have had Dr. Murphy (and her team including Dr. Rutherford, Dr. Neesa Coal, and RN Brian) as my family MD. I've been a patient there for over 10 years.
I'm not a very good patient (repeatedly arriving late, or not even showing up to appointments, due to illness) yet a doctor has always been available to me at Spectrum health. And the doctors that I did see never made me feel bad for wasting their time. All the doctors and nurses seem to genuinely care about their patients, and I've never felt rushed through an appointment, even when I've arrived late. They're all very open
I'm not a very good patient (repeatedly arriving late, or not even showing up to appointments, due to illness) yet a doctor has always been available to me at Spectrum health. And the doctors that I did see never made me feel bad for wasting their time. All the doctors and nurses seem to genuinely care about their patients, and I've never felt rushed through an appointment, even when I've arrived late. They're all very open
