The Banff Ptarmigan Inn is centrally located in Banff National Park only steps away from the downtown area. This mountain hotel is a great escape to the Canadian Rockies. On your vacation you can enjoy our mountain views, and numerous outdoor activities from hiking trails, canoe rides, and biking in the summer, skiing, skating, and snowshoeing in the winter.
We live here full time, so please ask us about how best to spend your holiday. We hope you enjoy exploring Banff National Park just as much as we do. We understand that travelers have a higher expectation for cleanliness and health safety than ever before. Our SAFECATION commitment is to lead with hospitality practices that ensure the safety of our guests, our employees, and our community.
We live here full time, so please ask us about how best to spend your holiday. We hope you enjoy exploring Banff National Park just as much as we do. We understand that travelers have a higher expectation for cleanliness and health safety than ever before. Our SAFECATION commitment is to lead with hospitality practices that ensure the safety of our guests, our employees, and our community.
Services
The Meatball offers great Italian inspired food, attentive servers and moderate prices coupled with a relaxed, friendly atmosphere. Stops include the Banff Gondola and the Upper Hot Springs. Avoid adding to parking congestion at these attractions and please visit the Front Desk for your complimentary ROAM guest pass and schedule.
We hope to make your pet's visit as enjoyable as your own. To ensure your furry friend is comfortable, we will provide a pet bed, water and food bowls, take home toy and special treats. Please let us know when you make your reservation that your pet will be travelling with you so we can sure everything is ready for your arrival.
The Meatball Pizza & Pasta delivers the fun experience that dining should be. The restaurant offers great Italian inspired food, attentive servers and moderate prices coupled with a relaxed, friendly atmosphere. Our open kitchen prepares flavourful pasta dishes, stone-hearth oven thin crust pizzas, tantalizing meat and vegetarian entrees and a variety of house made appetizers and delicious desserts!
The Banff Craft Beer Festival is back in 2021. As the only craft beer festival featuring exclusively Alberta craft brewers, treat your taste buds to delicious samples of craft beer from over 30 vendors from across the province, share stories with local brewmasters, and discover Banff's amazing food and craft drink scene!
Take the TransCanada Highway west to Banff. After you reach the Banff National Park Gates, it will be another 15 minute drive (15km). Take the First Banff Exit. Turn left at the stop sign (onto Banff Ave). The Banff Ptarmigan Inn is approx 5 minute (1.3km) from the exit. You will find the Banff Ptarmigan Inn on your right.
Reviews (29)
Lesley Carlyon
Jan 31, 2022
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Location is prime and allows you to walk anywhere. Underground parking is available but could be tight on a busier days. We have stayed here twice as they are a pet friendly hotel, however floor 1 is the only floor allowing dogs. If you do stay here please note that not all rooms have windows to open for proper airflow. Room 107 specifically had a lobby facing window and this window did not have the ability to be be opened for additional air flow. This hotel does not have AC in any of their rooms, but only a single fan which is provided. Our sleep was very uncomfortable due to the lack of airflow
Rafael Teixeira Castelo
Jan 24, 2022
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I went there during the COVID pandemic. The room was good, but the carpet and curtains seem to be a bit old and not well cleaned up. I don't like carpets, actually, I hate carpets and I don't get the point of having something in your room or apartment that accumulates so much dust, mites, mold, bacteria, and dirt. The air conditioner was a bit noisy. The bathroom looked renewed. The restaurant was closed. There is a parking spot under the building, but spots are very few.
Positive: bathroom was renewed
Negative: carpet and curtains
Range 0 – 10 where 0 is terrible, 5 is good and 10 is excellent
Positive: bathroom was renewed
Negative: carpet and curtains
Range 0 – 10 where 0 is terrible, 5 is good and 10 is excellent
Ry Yan
Jan 24, 2022
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Courtney Croteau
Jan 16, 2022
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Would definitely not stay here again. The layouts of the room are very weird, and the walls are paper thin. They have one bed right next to the wall to the hallway so I didn’t sleep at all. I know it’s not the hotel’s fault but the fire alarm went off after we had gone to bed, and there were kids running up and down the hall knocking on doors and yelling and screaming all night (past midnight).
It was also not the cleanest. We had to wipe everything down when we got there. The floors definitely weren’t cleaned and there was hair clumps in the shower.
They also only had one unlined garbage
It was also not the cleanest. We had to wipe everything down when we got there. The floors definitely weren’t cleaned and there was hair clumps in the shower.
They also only had one unlined garbage
Jenny Mills
Dec 30, 2021
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Our stay was fine, we were close to downtown which was nice. But for what we paid.. our room had water damage in the ceiling, there were no hooks in the bathroom to hang our towels, the lighting in the bathroom was also horrible, for girls trying to do makeup it was a nightmare!
They also don’t do turndown service which we didn’t know till we came back to the room the second night. The complimentary breakfast was very salty, we didn’t even eat it the rest of our stay. The health centre was very outdated and half the jets in the hot tub didn’t work.
They also don’t do turndown service which we didn’t know till we came back to the room the second night. The complimentary breakfast was very salty, we didn’t even eat it the rest of our stay. The health centre was very outdated and half the jets in the hot tub didn’t work.
Keenan Eisermann
Dec 10, 2021
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Hudson Francis Higgins
Oct 24, 2021
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Brian
Oct 21, 2021
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Overall nice hotel with Breakfast included.
Free underground heated parking.
Nice hot tubs to relax in after hiknig all day.
The staff were really friendly / helpful and easy going.
Depending on the your comfort zone our room was 25 degrees in late October, so if you like it warm after a day of hiking/ skiing this will work great for you.
Great location just a few minutes walk to pretty much anywhere in Banff town.
Free underground heated parking.
Nice hot tubs to relax in after hiknig all day.
The staff were really friendly / helpful and easy going.
Depending on the your comfort zone our room was 25 degrees in late October, so if you like it warm after a day of hiking/ skiing this will work great for you.
Great location just a few minutes walk to pretty much anywhere in Banff town.
Jermaine Williams
Oct 09, 2021
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Great experience here. Our stay was very good. We got the King room with the mountain view with daily breakfast, discount booklet for the stay and Banff Roam bus passes. The staff were very courteous, knowledgeable and helpful. We came to Banff for fun filled vacation and we couldn't have stayed at a better hotel. Location was close to a lot of amenities and is right in downtown. Definitely recommend if you are visiting Banff, we absolutely enjoyed our week long stay.
Jessica Ollinger
Sep 23, 2021
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Staff were friendly and check in/check process was easy and smooth. Rooms were kept very clean and has some new updates. The only thing I wish was there was AC in the room. We turned the heat off and there was a fan but it was quite warm.
Continental breakfast was awesome! One of the best I have had for sure! Great location, close to everything and would definitely stay here again!
Continental breakfast was awesome! One of the best I have had for sure! Great location, close to everything and would definitely stay here again!
Cornelius Fudge
Sep 18, 2021
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Stayed for one week in September 2021. Pleasantly surprised by the quality of this hotel after seeing a 3.5 star rating on Trip Advisor. Rooms are spacious and clean, including local toiletries that we thoroughly enjoyed. Beds and linens both clean and comfortable. Location fantastic - walkable to major attractions and restaurants. Breakfast selection was limited but excellent quality (hot options such as eggs/omelettes, French toast, hashbrowns etc.) Only negative comment is that there is not enough parking in the underground garage to accommodate all guests. If you want to secure a spot, you
Sherry Smash
Aug 11, 2021
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Droutie Basdeo Sankar
Apr 13, 2021
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Erica Forrest
Feb 18, 2021
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Chunky P.
Oct 13, 2019
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Do not come here. Food is not good and service is lacking or slow. Ordered the chicken carbonara, baked lasagna, genovese pizza, Dan bambino pizza, plate of cod, calamari, Caesar salad, and regular salad. Everything except the calamari and salads were bland. Not sure why it took a whole hour for food to come when there's barely anyone here. Save yourself money and go somewhere else.
Bill H.
Sep 03, 2019
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Hannah R.
Jan 02, 2019
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Chuck S.
Sep 11, 2018
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We were seated at start of dinner hour, THEN they turned the music on. We are hearing sensitive and went to move tables to more quiet area in this empty restaurant.
The manager said we could not move and the music would not be turned down!
We picked up coats and walked down the street to have a wonderful Italian dinner at a caring restaurant!
The manager said we could not move and the music would not be turned down!
We picked up coats and walked down the street to have a wonderful Italian dinner at a caring restaurant!
Chris T.
Aug 05, 2018
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Kelly D.
Jul 08, 2018
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Jena S.
Jul 03, 2018
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The service was good and the food was decent. I had a pizza and my boyfriend had the pork sandwich. The crust on the pizza was good but other than that not much to rave about and the pork sandwich had good flavor. Portions were good. Prices were a bit high, but that's to be expected in a resort town.
Brad C.
Feb 24, 2018
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Came here after skiing. Wanted some pizza. The name sounded good. Ordered margherita. Took extra long to cook because brother in law order custom grilled chicken on it.
When the pizza came it looked very unappealing. It looked somewhat burnt and looked nothing like margherita pizzas I've had before. While I thought the crust was the best part, my friend referred to it as shards of glass. The tomato sauce was very unflavorful. The cheese didn't seem right for a margherita. The basil didn't seem fresh.
Not recommended at all. Find another pizza place.
When the pizza came it looked very unappealing. It looked somewhat burnt and looked nothing like margherita pizzas I've had before. While I thought the crust was the best part, my friend referred to it as shards of glass. The tomato sauce was very unflavorful. The cheese didn't seem right for a margherita. The basil didn't seem fresh.
Not recommended at all. Find another pizza place.
Janae M.
Sep 02, 2017
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Nancy K.
Jun 26, 2017
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After returning from the Banff Gondola ride, on our first night in town, the Ptarmigan Inn restaurant talked to us. We saw the Ptarmigan birds at Lake Louise and meatballs sounded good. Seemed like fate. It was later in the evening, crowd was light and we chose to sit on the patio. We chose their signature meatballs (lamb and beef) with spaghetti. Very flavorful. We thought the spring vegetable marinara was sparse but turned out to be just the right amount on perfectly cooked (al dente) flat noodles. I accompanied my meal with their pilsner pale ale (I know, I should have had wine). I usually
Steph W.
May 24, 2017
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Oh man, this was the worrrst meal we had this whole trip. Where to begin...
Service
Our waiter was very rude and would give us looks while we were ordering and asking for water. They would leave our water glasses empty for at least half of the meal. We had to continuously ask for refills. The food also took forever to be cooked and served. On top of that, groups of 7 or more had an automatic 18% tip--we definitely would have given less for this terrible service!
Food
I tried at least 5 of the entrees that were ordered and all them tasted meh. The salmon with the risotto--the risotto was completely
Service
Our waiter was very rude and would give us looks while we were ordering and asking for water. They would leave our water glasses empty for at least half of the meal. We had to continuously ask for refills. The food also took forever to be cooked and served. On top of that, groups of 7 or more had an automatic 18% tip--we definitely would have given less for this terrible service!
Food
I tried at least 5 of the entrees that were ordered and all them tasted meh. The salmon with the risotto--the risotto was completely
Alice P.
Oct 02, 2016
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Hot pizza after a day of hiking? Would have hit the spot if it hadn't been so over done. I don't mind waiting for properly cooked food...
Our server was nice enough but completely disappeared even though we were the only table he had. Had to flag down a different server at one point.
The restaurant is casual, clean, comveniently located, and quiet. Nothing special though, and I'm not likely to give them a second chance.
Our server was nice enough but completely disappeared even though we were the only table he had. Had to flag down a different server at one point.
The restaurant is casual, clean, comveniently located, and quiet. Nothing special though, and I'm not likely to give them a second chance.
Bronwyn B.
Feb 21, 2016
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Stayed at this hotel overnight on a Friday. Had dinner that night and was excited to try the vegetarian lasagne as it sounded great on the menu. Very disappointing! Service although was friendly was terrible as well as the servers took ages to greet us, receive drinks, take orders, and to take payment.
The gluten free options for one of my celiac friends was wonderful, as almost everything including all pizzas and pastas are available to her.
Another positive was the continental breakfast. It was a nice surprise to find out they make omelettes to order and you can take it back to your room
The gluten free options for one of my celiac friends was wonderful, as almost everything including all pizzas and pastas are available to her.
Another positive was the continental breakfast. It was a nice surprise to find out they make omelettes to order and you can take it back to your room
Marty M.
Jul 19, 2015
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I write this review from the Chili's down the street which, despite offering unremarkable dishes prepared in a microwaveable plastic bag, provides a better dining experience overall.
Their selection is limited to pizza and traditional Italian dishes. The prices were high but reasonable for the area.
I ordered the Chicken Parm which arrived slightly burnt. The portion size was small.
My wife ordered a prosciutto, vegetable and shrimp dish. There were four shrimp, flakes of prosciutto, and almost no vegetables. The portion size was small.
The food was slower than typical to arrive for
Their selection is limited to pizza and traditional Italian dishes. The prices were high but reasonable for the area.
I ordered the Chicken Parm which arrived slightly burnt. The portion size was small.
My wife ordered a prosciutto, vegetable and shrimp dish. There were four shrimp, flakes of prosciutto, and almost no vegetables. The portion size was small.
The food was slower than typical to arrive for
Violet P.
Jun 16, 2013
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We walked into the hotel and went down stairs to this restaurant. There were only about 5 tables occupied around 7 on a weeknight. We were seated right near the front of the entrance and I didn't appreciate the menus were located by my head and the servers would be picking up and placing them.
The server brought us water and menus and informed us of the soup of the day. The menu had pastas, pizzas, and entrees to choose from. I decided on the spaghetti with lamb and beef meatballs for $17 and my friend ordered the ham and pineapple pizza on thin crust for $16. I was facing the kitchen
The server brought us water and menus and informed us of the soup of the day. The menu had pastas, pizzas, and entrees to choose from. I decided on the spaghetti with lamb and beef meatballs for $17 and my friend ordered the ham and pineapple pizza on thin crust for $16. I was facing the kitchen
