You will find further information on our website or we encourage you to reach out to one of our knowledgeable team members directly. It is our absolute pleasure to welcome you to the Rimrock Resort Hotel. Thank you to everyone for your support and patience as we continue to manage through this pandemic.
This measure will allow us to operate in as usual manner; providing best in class service with best in class views! I am very fortunate to work with a team of enthusiastic and dedicated colleagues who take pride in providing a personal experience to all our guests. Thank you for choosing the Rimrock Resort Hotel, where you will feel welcome and appreciated!
This measure will allow us to operate in as usual manner; providing best in class service with best in class views! I am very fortunate to work with a team of enthusiastic and dedicated colleagues who take pride in providing a personal experience to all our guests. Thank you for choosing the Rimrock Resort Hotel, where you will feel welcome and appreciated!
Services
There are many options available to reserve a hotel room and we want you to be confident that booking directly with The Rimrock Resort Hotel is your best option because of our BEST RATE GUARANTEE. OUR BEST RATE GUARANTEE: The Rimrock's online rates are the same as the rates available by phone. EXCEPTIONAL SERVICE when booking directly with the Rimrock we can assure that your specific needs and requests are met even before your arrival.
The Rimrock Resort Hotel is located on Sulphur Mountain in Banff National Park, a 5 minute drive from the Banff town site. We are 1.5 hours west of Calgary International Airport (approx 90 miles/145 kilometres). Direct or one-stop flights connect here to most major North American, Asian and European centers.
We are pleased to offer onsite concierge services to all our guests before, during and after your stay. If you are looking for dining reservations, airport transfers, planning your vacation itinerary, golf, skiing or transportation assistance we are looking forward to assisting you with all your needs.
The Rimrock Parkade offers options of outdoor parking stall or heated indoor parking stalls. We recommend when arriving at the hotel to drive to the front of the hotel where you will be greeted by a member of our guest services team who will offer assistance with luggage and parking directions. Either a room key is required to exit parkade, or an option to remit payment at parking gate exit is available.
Our newest addition to our Signature Grandview collection is an 800 sq ft luxurious suite located on our highest floor commanding the finest views in all of Banff. With an 1100 sq ft balcony and opulent furnishings this room is a showcase for those who seek the finer qualities in their time away from home.
Reviews (22)
Christy Collingham
Jan 24, 2022
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Highly recommend.
This is my new go to hotel in Banff. The hotel itself is gorgeous, the service is outstanding across the board (house keeping, restaurant service, front desk, spa).
All of the restaurants have great food but the food at Eden is incredible. I have so many good things to say about this place. Concierge was very attentive and made sure our stay had all of the extra touches needed like lighting the fire in the Lakspur Lounge. Room service was prompt. And everywhere you go has a stunning view.
This is my new go to hotel in Banff. The hotel itself is gorgeous, the service is outstanding across the board (house keeping, restaurant service, front desk, spa).
All of the restaurants have great food but the food at Eden is incredible. I have so many good things to say about this place. Concierge was very attentive and made sure our stay had all of the extra touches needed like lighting the fire in the Lakspur Lounge. Room service was prompt. And everywhere you go has a stunning view.
Sue Davis
Jan 11, 2022
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Went for breakfast and we were made to feel so welcome.
Amazing food and our server Marianne was excellent.
Probably the friendliest people we have met in Banff.we were made to feel so special.Nothing was too much trouble,in my opinion that is how everyone should be made to feel.
Well done everyone at the Rimrock
Amazing food and our server Marianne was excellent.
Probably the friendliest people we have met in Banff.we were made to feel so special.Nothing was too much trouble,in my opinion that is how everyone should be made to feel.
Well done everyone at the Rimrock
Traci Hull
Jan 10, 2022
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The Rimrock hotel is by far the best hotel I’ve stayed at in Canada. All of their staff are professional and cordial…and go the extra mile to make everyone feel at home. In my experience, Mark, who will more than likely meet you at the front door…..to Stephen at the Larkspur Lounge, who can suggest the best food and/or drink…Has made my trip here so much better than expected. I’m heading to the concierge desk tomorrow to plan my next adventure!
Barri Z.
Jan 01, 2022
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We spent Xmas here. Loved the atmosphere and the staff was top notch. Very attentive despite the challenges they were facing with staffing shortages due to Covid situations.
The rooms - cozy and very clean
The views - stupendous
The spa treatments - wonderful
The bars - fabulous
The restaurants - wide selection of great food.
The only negative (and this is probably only because it was on Christmas night) was the Christmas Buffet. The food and drinks were pretty awful. We had a 6:15 reservation and everything was picked through and looked quite messy. The setting made me feel like I was at
The rooms - cozy and very clean
The views - stupendous
The spa treatments - wonderful
The bars - fabulous
The restaurants - wide selection of great food.
The only negative (and this is probably only because it was on Christmas night) was the Christmas Buffet. The food and drinks were pretty awful. We had a 6:15 reservation and everything was picked through and looked quite messy. The setting made me feel like I was at
Julie Mallette
Dec 31, 2021
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Everything at this resort is 5 star from check in to check out. The accommodations are wonderful and the views are priceless! Our family of 4 stayed in a Premium room with mountain view and it was spectacular. Everyone, from the bellman to the concierge to waitstaff were extremely concerned with our satisfaction. Customer care was amazing! We dined at the Primrose on site and the food and drinks were amazing. The hotel is located within a short walk of both the Gondola and Hot springs and a free shuttle is available to take hotel guests into Banff.
Jc Smith
Dec 25, 2021
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Incredible setting and view of gorgeous mountains from room. Pool, spa, hot tub were superb. Wonderful Christmas and holiday atmosphere throughout hotel. Service far above normal, as if staff really do care about you and their jobs. Great Primrose dining room with options for every diet, including vegan. Has shuttle into town. Hot springs and gondola very close. Highly recommended. A pampering experience.
John C.
Dec 16, 2021
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This was a great place to stay 2 years ago, amazing breakfast bar, pool and nice staff. When I called to discuss another stay, things have changed. The Rimrock Marketing manager Brea Todd, was not available for my call to clarify details but front desk staff stated very limited access will be given to those who refuse to show medical information. This violates international law and also goes beyond the Alberta recommendation guidelines. Sounds like staying here would force me to support discrimination, division and harm to my community.
DeNae Henry
Dec 12, 2021
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Gorgeous rooms, amazing views. The staff were lovely to deal with and the food was to die for. We had eaten at Eden (what was supposed to be a "once in a lifetime" meal turned into a "that food was so freaking amazing, we will 100% be back" meal.) and also ordered room service. I'm very happy we were able to spend our mini-moon at The Rimrock.
Cheryl Strachan
Dec 12, 2021
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The service from staff was over the top excellent. View from the room was lovely. Hotel was decorated for Christmas and the food was pretty good (breakfast buffet especially).
Less than ideal: Few outdoor spaces during a pandemic is too bad. (The back deck was covered in snow.) We would have liked to sit by a fire and visit with others outside of our immediate family. And no walking paths from the hotel to anywhere.
Bathrooms a bit dated. Too warm in the room. Thermostat only goes down to 18.5C but it felt like 21C or so. A bit hard to sleep if you like it cool.
But otherwise truly a gem. Again
Less than ideal: Few outdoor spaces during a pandemic is too bad. (The back deck was covered in snow.) We would have liked to sit by a fire and visit with others outside of our immediate family. And no walking paths from the hotel to anywhere.
Bathrooms a bit dated. Too warm in the room. Thermostat only goes down to 18.5C but it felt like 21C or so. A bit hard to sleep if you like it cool.
But otherwise truly a gem. Again
Amanda Robertson
Nov 27, 2021
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Wonderful facility and attentive customer service. We felt like highly valued guests during our entire stay. It was also so nice to just show our vaccination records once at check-in then merely flash a wristband to get around the building the rest of the weekend. With so many places to eat, drink, and be cozy all over the building and the grounds, you will never be bored!
Veronica
Nov 25, 2021
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I was here this last weekend for a work party and it was the most beautiful hotel I have ever stayed at. Everyone, from valet to check-in, was incredibly friendly and extremely helpful. The room was gorgeous with the most amazing view of the mountains. The room service was incredible and the food tasted delicious. While I didn't have to pay for this as it was a work party, the price is quite expensive. However, for what you get and for how much you pay, it's definitely worth it. Hopefully I will be back soon!
Donna F.
Oct 13, 2020
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My two teenagers and i were in Banff for Thanksgiving weekend (Canada) and saw that the Primrose Room at this hotel was offering a Thanksgiving dinner advertised at $39 so we reserved. The dinner (actually $56 we discovered on arrival) was pressed turkey, on top of mashed potatoes which were gold-green coloured and a tablespoon of dressing, corn meal i think. The best thing about the meal was the gravy. Dessert was a sliver of pumpkin pie (did not qualify as a "course"). My teens ordered off of the a la carte menu and one lucked out with the roast chicken. Everything else was at best
Ray D.
Dec 18, 2019
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The best hotel in town for the price, DO NOT be fooled by the other hotels in this town, if you have a Rental vehicle this is the place to stay 100% and get the mountain view room.
This hotel is basically a 5 star hotel in disguise, it's probably a Banff secret, trust me. The food is amazing, service amazing, and they don't charge $10 for a bottle of water!
From check in to check out this place amazed me and only wish I knew about it sooner.
This hotel is basically a 5 star hotel in disguise, it's probably a Banff secret, trust me. The food is amazing, service amazing, and they don't charge $10 for a bottle of water!
From check in to check out this place amazed me and only wish I knew about it sooner.
J. L.
Dec 01, 2019
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Great place to stay, friendly staff, nice and clean rooms (appreciated the large TVs, the review website pictures had very small TVs), breakfast buffet is solid but have a few notes:
1. When it gets crowded due to a busy season or conferences happening, it feels a bit too small.
2. Like a lot of hotels, the walls are a bit thin. Could hear the next door people arguing.
3. Wish there were more food choices.
1. When it gets crowded due to a busy season or conferences happening, it feels a bit too small.
2. Like a lot of hotels, the walls are a bit thin. Could hear the next door people arguing.
3. Wish there were more food choices.
Kathy D.
Oct 04, 2019
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This hotel is not worth the amount I paid to stay here in a premium room with views. It's all bells and whistles, and the basics were a miss:
The biggest negative is the parking situation. It's $22/night + tax for self-parking! The hotel is up a hill and you need keycard entry, so it's not like there's risk of anyone parking there if they're not staying at the hotel. I think it's unreasonable to charge (and so much) for guests to be able to park their car while staying at the Rimrock! Additionally, the self-parking situation was not great. The first night I checked
The biggest negative is the parking situation. It's $22/night + tax for self-parking! The hotel is up a hill and you need keycard entry, so it's not like there's risk of anyone parking there if they're not staying at the hotel. I think it's unreasonable to charge (and so much) for guests to be able to park their car while staying at the Rimrock! Additionally, the self-parking situation was not great. The first night I checked
Erin K.
Jan 04, 2019
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So the two stars are for four star views and service. Beautiful and clean and good foood etc.
I had to take the stars down to two due to the HORRIBLE weird smell permeating the rooms and the resort. It was like mildew or mold. A horrible stale smell that I couldn't sleep through.
I looked up reviews after and it appears to be something others experience.
If you have a sensitive sniffer (my husband wasn't as bothered by it) stay away.
I had to take the stars down to two due to the HORRIBLE weird smell permeating the rooms and the resort. It was like mildew or mold. A horrible stale smell that I couldn't sleep through.
I looked up reviews after and it appears to be something others experience.
If you have a sensitive sniffer (my husband wasn't as bothered by it) stay away.
Nic Q.
Oct 08, 2018
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We bid online and lucked out on this place.
The location is perfect, great views, a short walk to the gondola, nice trails in the woods that bring you to Fairmount.
Really liked the huge gym.
We also enjoyed the bar with live music.
They had an absolutely awesome mothers day brunch filled with every seafood you could find.
The location is perfect, great views, a short walk to the gondola, nice trails in the woods that bring you to Fairmount.
Really liked the huge gym.
We also enjoyed the bar with live music.
They had an absolutely awesome mothers day brunch filled with every seafood you could find.
John L.
Aug 08, 2018
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We stayed here for 8 nights in
July/Aug the peak of High season. Valet and concierge as well as front desk were always friendly and efficient. Our room on 9th (top) floor had awesome views. Small fridge. Safe, ironic board, hair dryer, coffee maker and tea kettle. Beds were soft. Linings nice too. Towels good (but I've had better) room had two comfy chairs with a foot ottoman, desk with computer chair. I really liked the usb charging ports in the bases of the desk and bedside lamps, we used these all the time. Bathroom was well appointed, not luxurious but nice. Room seemed well maintained
July/Aug the peak of High season. Valet and concierge as well as front desk were always friendly and efficient. Our room on 9th (top) floor had awesome views. Small fridge. Safe, ironic board, hair dryer, coffee maker and tea kettle. Beds were soft. Linings nice too. Towels good (but I've had better) room had two comfy chairs with a foot ottoman, desk with computer chair. I really liked the usb charging ports in the bases of the desk and bedside lamps, we used these all the time. Bathroom was well appointed, not luxurious but nice. Room seemed well maintained
Jason S.
Jun 26, 2018
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Stayed two nights at the rimrock for a wedding. The hotel is quite nice. It's far from the main area of Banff. The hotel has an amazing view of the valley and mountains. The hotel is well kept and clean. Service is great and staff are friendly. We had a great time. The restaurant inside is called the primrose and offers brunch buffet for 29 dollars. The buffet is a bit limited in terms of selection and the ingredients quite plain. I think we would have been better off eating in town. Overall though a nice stay full of amenities (24 hr gym, wifi, pool, hot tub, business centre etc)
Kristian U.
Jan 08, 2018
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On the long cold walk from the Banff Gondola rides, we decided to pop in for a late drink in the Rimrock. Their gorgeous (and extensive) lobby bar is called the Larkspur Lounge and spans nearly the entire length of the hotel.
The lounge is adorned with numerous comfortable seating areas, that can serve as small group hangouts OR as casual dining. We posted up near the walk-in fireplace (yeah the staff kept walking in with new logs to keep the fire roaring, so you can imagine how big it was) and ordered a round (or 2) of drinks!
I went with the Canadian Maple Old Fashioned ($18), described as
The lounge is adorned with numerous comfortable seating areas, that can serve as small group hangouts OR as casual dining. We posted up near the walk-in fireplace (yeah the staff kept walking in with new logs to keep the fire roaring, so you can imagine how big it was) and ordered a round (or 2) of drinks!
I went with the Canadian Maple Old Fashioned ($18), described as
Janice M.
Feb 02, 2017
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Rimrock resort is our usual accommodations in Banff or when visiting Banff National park. We've stayed here a number of times and each stay is different in service. This stay everything was perfect.
Birthday getaway to celebrate. Used Rimrock Royalty points to upgrade to a Premium room with 2 queens and balcony. Welcome gift as RR member and coupons for complementary champagne for celebrating a birthday. Room nicely appointed and nice space for our family.
Littles love the pool and us the hot tub. Swim before bedtime and ordered room service for bedtime snack.
Breakfast in the Primrose
Birthday getaway to celebrate. Used Rimrock Royalty points to upgrade to a Premium room with 2 queens and balcony. Welcome gift as RR member and coupons for complementary champagne for celebrating a birthday. Room nicely appointed and nice space for our family.
Littles love the pool and us the hot tub. Swim before bedtime and ordered room service for bedtime snack.
Breakfast in the Primrose
Wayne C.
Aug 02, 2016
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If this review were based only on the location of the Rimrock Resort Hotel - it would be a solid 5+ stars. However, taking everything (location, room, service, food, etc.) into consideration - it slips back to a 4.5 stars.
Let's start with the obvious - the location is off the charts. It is just stunning. And, an afternoon meal and drink in the main bar on the balcony is the raw material for legendary travel memories. The stunning view does cause a slight problem - you can't walk through the lobby without getting sidetracked to the 2+ story windows to gaze at the beautiful mountains
Let's start with the obvious - the location is off the charts. It is just stunning. And, an afternoon meal and drink in the main bar on the balcony is the raw material for legendary travel memories. The stunning view does cause a slight problem - you can't walk through the lobby without getting sidetracked to the 2+ story windows to gaze at the beautiful mountains
