Forward Care Medical Clinic

Dr. Sarah Bromilow and Olia really care for their clients. Unfortunately I needed an emergency appointment and they took time out of their busy day to fit me in. I can't express how grateful I am for their care.

Long time patient of this clinic and the doctors here, but this one incident involving their reception staff was just appalling. Your reception staff must disclose to all patients that there is a $50 "no show fee" even for phone call appointments. To force someone to pay this fee after a phone call was missed for legitimate reasons ESPECIALLY when it was not disclosed upon booking is borderline robbing.
Please reconsider your policy surrounding phone vs. in-person appointments and/or re-train reception staff to be more considerate of patients circumstances. It seems they can greatly benefit from

Started to see Dr Amanda Lau before they expanded from a 2 doctors office. Too business type of services instead of a "caring practice".
No more than 2 questions allowed to ask even if you have not seen them for so long!
The office is so crowded like a zoo! I was put on hold with that terrible ding ding music every single call & you will be told that the next appointment will be a week later! I feel sorry for those sick elderly patients if they need quick assistance! Even worst is when the elderly don't even know how to book the appointment online! Terrible office management with too many doctors

Terrible clinic. Rude front desk staff and receptionists. They all look and treat people like they hate their jobs and are just miserably working there with no end in sight. Doctors aren't very knowledgeable either. There are no actual useful physicians in this clinic. Especially Dr. Amanda Lau. She is not good at her job. Also this clinic abandons patients without first communicating it to the patient! Try booking an appointment and be told out of the blue that you're no longer a patient and should go find another doctor. Love the non-existent professionalism of the doctors and staff in this clinic

Who is the horrible woman who called me from the waiting room and took me into the examination room at 2.30 pm on October 16, 2020? She was rude, aggressive, snapped at me, ordered me uncross my legs, screamed at me to take my shoes off and was generally unbelievably unpleasant. She was dressed in blue and I had a very difficult time understanding her. as her English is terrible. Whoever this person is, would someone in the office tell her that she needs to improve her manners. Patients are not cattle to be ordered around by this very unpleasant person. On the plus side, the receptionist was very

I’ve been going to this busy clinic for several years. The doctors are pleasant and have good bedside manner. For urgent appointments, I’ve been fit in to an appointment same day or next day with my primary physician or another on duty physician that day. The front staff team is efficient. The clinic is quite busy most days, even during the pandemic, so expect a short wait before seeing your doctor.

FCM team at both locations are great. I like how Doctors take the time to listen to your issues. The front of house is always super busy but they always manage to get things done. They have been awesome at quickly adapting to ensure the safety of the patients during the COVID pandemic.

I've always had prompt service unlike other medical clinics. I never had to wait for more than 5-10 min past my appointment time. The doctors we've seen so far are all friendly and addressed our concerns beyond our expectations. I highly recommend this clinic!!

Great location. Definitely a busy medical office but super glad the family and I have a family doctor here. Front desk staff are organized. Sometimes the doctor does run late but it's very reasonable given the amount of patients. Since COVID, they've done a great job of not having too many people in the waiting area the times we've been. Overall very happy.

When my amazing GP decided to end her practice, I was thinking that it would be a very difficult transition in finding a doctor that would accept new patients but she recommended Forward Care Medical Clinic to me and I was accepted quickly and easily.
The receptionist service level is very professional in my opinion. They have a lot of patients calling in and patients walking in and they handle themselves very well. No abrupt attitude given to anyone everytime I was there.
The doctor who sees me is named Andrew Chiu, he's very professional, gives great advice, tells it how it is, no sugar coating